Deloitte Business Solution Analyst (ServiceNow) in Hermitage, Tennessee
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Business Solution Analyst - ServiceNow
Location: Hermitage/Nashville, TN
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you ll do
Maintains a solid knowledge base of the functional capabilities of and is a Subject Matter Expert in Service Now and the various areas and products within it.
Assists the Engagement Manager in leading, directing, and reviewing all activities associated with support of existing products and delivering new technology products. Responsible for product quality, project timeliness, and customer satisfaction.
Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products. Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and newsletters.
Manages the product backlog for product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
Possesses overall understanding of appropriate business processes and workflows.
Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements. Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter).
Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs.
Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages USI QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
Provides feedback to USI QA resources
Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.
Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.
Participates in reviews of plans associated with project execution.
Responds proactively to both business and project issues and escalates appropriately.
Assists Engagement Manager with status reporting as required by the Market Development Channel and Deloitte Applications Studio leadership.
Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services including:
Security, risk & compliance
Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools which empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
Category: Information Technology
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.