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Oracle Senior Expert Services Specialist in Herndon, Virginia

Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

Senior consulting member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch standard/advanced interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Takes an active role in guiding junior team members and leading projects. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects.

5 Years of professional experience. 1-2 Years of email coding experience. Experience with HTML, CSS, XML, XSLT 1.0, and JavaScript. Understanding of email design and copywriting. Previous experience interacting with client/customer base.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

POSITION: Campaign Specialist

LINE OF BUSINESS: ORACLE MARKETING CLOUD

REPORTS TO/:/Campaign Manager

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KEY OBJECTIVE

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Campaign Services is a key team within the Oracle Marketing Cloud Consulting Organization responsible for delivering full service campaign execution for our managed services customers.

The Campaign Specialist plays an important role in the managed services ecosystem, reporting into the Campaign Manager and delivering full service campaign execution support to our Customers. In this role, you will deliver white glove service through product expertise, delivery excellence, while having a strong customer focus.

SPECIFIC RESPONSIBILITIES

Primary Responsibilities

  • Product Expertise: Functioning as a power user for Oracle s email marketing platform, Responsys

  • Client Support: provide day to day Client support for all campaign related support activities

  • Campaign Execution: Scope, Build, test and launch simple to highly advanced email campaigns and interactive programs on-time, on-budget and error free

  • Delivery and Process Excellence: ensuring all campaign tasks are executed applying Oracles, predefined campaign processes designed to deliver high quality campaigns and timely deployments

  • Collaboration: Working closely with Oracle Customers, Client partners, and internal stakeholders on overall campaign execution strategy

  • Documentation: responsible for maintaining Client documentation across all assigned work

  • Reporting: provide ongoing Client and internal account summary, project status, and adhoc reporting as applicable

  • Best Practices: work directly with our extended campaign team and cross-functional stakeholders to help drive campaign services best practices

  • Culture: contribute to building and maintaining a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment

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RELEVANT EXPERIENCE and TRAINING

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2 years professional experience required. Ideal candidate will have email marketing or interactive marketing industry experience

Strong knowledge of HTML (email a major plus) and/or quality assurance for interactive campaigns

Bachelors degree in Marketing, Information Technology or related degree

Strong communication skills

Experience working with email marketing tools a huge plus

A team player who also works well independently, thinks creatively, solves problems, and takes initiative

Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask

Desire to learn and work in digital marketing

Job: *Consulting

Organization: *Oracle

Title: Senior Expert Services Specialist

Location: United States

Requisition ID: 19000U2W

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