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American Water Operations Specialist - GIS Admin Support in Hershey, Pennsylvania

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

The Operations Specialist provides a combination of administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department or functional area.

Key Accountabilities

Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance and employee records. (25%)

Analyzes and evaluates reports and/or prepare variances related to specific department work processes, which may include but are not limited to business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc. (25%)

Completes various payroll and accounting tasks such as processing payroll, entering payroll data into system database, running reports, tracking overtime, verifying accuracy of figures and computations, balancing and reconciling accounts and researching and responding to discrepancies. (20%)

Performs activities to monitor and maintain inventory control; evaluates inventory levels and reorders as necessary. May perform receiving, stocking, distributing, and packing in addition to inventory control. Maintains inventory records and prepares reports. May work with vendors to resolve routine supply and distribution discrepancies. (10%)

Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and distributing meeting minutes, handling travel arrangements, P-Card/ workbasket processing, document preparation, etc. (10%)

Serves as a first level resource for various departmental or functional issues that may be related to customer service, customer billing, water supply, regulatory issues, etc. Answers routine questions and assists in recognizing and troubleshooting larger problems. (10%)

Knowledge / Skills


Thorough knowledge of standard business practices and principles, including basic accounting and budgeting.

In-depth knowledge of Microsoft office suite applications including MSWord, Excel, Access, PowerPoint and email management systems (MS Outlook). Strong Excel skills/knowledge highly preferred.

Knowledge of specific payroll systems.

Knowledge of water or utility industry preferred.

Knowledge of AutoCAD, Orcom, a plus.


Demonstrated organization and administrative skills.

Demonstrated communication skills, both verbal and written.

Demonstrated ability to manage and prioritize tasks.

Demonstrated interpersonal skills.


Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results


Experience / Education


5 years overall work experience with at least 3 year's experience in accounting, payroll or administrative support work.


High school diploma with post high school coursework in secretarial science, business, finance or accounting required; associates level degree in business, finance, accounting or engineering preferred.

Work Environment

Indoor office environment


The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.

Expected to work independently with limited supervision. The role would typically retrieve, organize, analyze data and make informed recommendations to their management. The position may be expected to lead teams on occasion, whether field workers or committees/task forces. This level is expected to serve the role of Continuous Improvement Support, Master Data Maintainers, Workforce Planners, budget reporting amongst other work that requires high levels of analysis with the expectation of business optimization. Assumes role of project lead as assigned, requiring guidance and influence of a project team. Serves as backup to supervisor and on occasion performs supervisor duties.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.