WindStream Communications Customer Advocate in Hiawatha, Iowa

  • Delivers sales management to existing customers by assessing past, present, and future customer needs; analyzing customers business model; and offering additional product lines to support further business.
    • Executes additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost.
    • Responds to customer requests by collaborating with internal business partners; coordinating with technical support; and offering assistance during product changes.
    • Maintains relationships with existing customers by following-up on a continuous basis (pre-post installation); inviting clients to conferences; and providing adaptable products for current platform.
    • Processes product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms.

Minimum Requirements:Bachelors Degree and 5 years professional level job related experience (outside, direct sales experience); OR 9 years professional level equivalent related experience.

Primary Location: *US-Iowa-Hiawatha

Job Category: *Sales

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.

Requisition ID: 18000846

Other Locations: US-Kentucky-Louisville, US-Missouri-Chesterfield