WindStream Communications Specialist I-Service Delivery in Hiawatha, Iowa
Essential Duties and Responsibilities: * Responsible for understanding and completing billing for customer scope orders for the following Windstream products * Responsible for managing and prioritizing daily work queue, identifying clean order requirements for various product types and size of orders. * Responsible for ensuring that ready tasks/job steps are closed in a timely manner to meet order interval. * Responsible for following up on orders requiring further information or clarification with Sales, Account Development, Solution Engineers and other departments to resolve any issues relating to customer orders and billing issues. * Responsible for ensuring billing, information is accurate and sent to providers in a timely manner. * Responsible for staying current on Windstream products and services, department procedures, and new Service Delivery updates through training, email updates and participating in team meetings. * Responsible for providing feedback to Service Delivery Management and/or Change Management regarding process improvement and proposed changes to internal procedures. * Other duties may be assigned. * Provision new and changes orders. This requires working knowledge of many systems to include external vendors * Work all Toll Free Disconnects * Monitor Toll Free Mailboxes along with the hotline established for Toll Free. * Monitor and resolve Toll Free Trouble from the Repair Center. (These will come over as an inquiry to a designated mailbox) * Dedicated cutovers – Dedicated orders require special procedures based upon order type (Agent/NonAgent/DNIS). Dedicated reps receive notification from Sales/PC’s to make sure that the order is ready for activation at cutover. We activate/test call/troubleshoot on the cutover-Engage Systems Engineering when needed. * Work with Internal and external customers until all issues are resolved to customer’s satisfaction. This includes making time for Sales to create customer solutions.
High School diploma or equivalent and 2 years experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Primary Location: *US-Iowa-Hiawatha
Job Category: *Service Delivery
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.
Requisition ID: 18001132