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American Water General Manager in Hill AFB, Utah

American Water employees live by a set of values that are the cornerstones of our business culture: Safety, Trust, Environmental Leadership, Teamwork, and High Performance. We offer more than a job; we provide a purpose. We care deeply about providing essential water/wastewater services to more than 15 million people; these services are vital to their lives every day. We take great pride in what we do, and it shows.

Primary Role

The General Manager is primarily responsible for the delivery of all operations and maintenance and capital programs for the assigned facility. Duties include: planning, organizing and directing activities with respect to the corresponding contract operations, including water and wastewater treatment facilities, distribution systems and pump stations, as may be required by contract, plus all aspects of the capital program in conjunction with the capital manager. Serves as the primary contact with local customer creating a positive relationship. Facilitates all contract management activities with assigned federal contract.

Key Accountabilities

  • Responsible for all operations, maintenance activities, and the overall operation/efficiency.

  • Manage the Project location’s capital program (planning, procurement, delivery, and close-out) with the Capital Manager to ensure that it meets the requirements and needs of the customer and other key stakeholders.

  • Directly or indirectly supervises all staff assigned to the Project.

  • Develops objectives to meet regulatory requirement efficiencies and productivity via continuous quality improvement and strategic planning.

  • Organizes operations, maintenance, and support activities to maximize efficient use of available staff, equipment and materials.

  • Manages complex activities including asset transfers, price redeterminations, and requests for equitable adjustments.

  • Controls expenditures to meet or exceed Value Contribution.

  • Responsible for ensuring appropriate health and safety measures are established and carried out in system operations and maintenance.

  • Interacts with subordinates, supervisors, other agencies, and customers to facilitate smooth system functioning.

  • Develops, prepares and delivers all customer, regulator and corporate reporting requirements for the project as Required

  • Other Duties as assigned.


  • Must have experience with utility operations as appropriate (e.g., water treatment, wastewater treatment, etc.).

  • Ability to build and sustain a collaborative, high performance team culture that encourages creativity, innovation, empowerment and vision. Skills needed to direct, coach, interact, mentor, and organize people to accomplish goals consistent with the organizations objectives. Ability to manage managers and supervisors.

  • Ability needed to manage the financial aspects of operations at a large complex project. Must have thorough understanding of financial systems, and quickly learn in-house systems. Ability to formulate, prepare and track budgets and sub-budgets.

  • Ability to negotiate; to give and take with the end always in mind. Can influence people to agree to concepts and actions with out compromise to the company, core philosophy and personal ethics. Always looks and thinks “win-win".

  • Leads a strategic approach to developing long-range Project goals and objectives, developing a plan to reach those goals and developing a method to monitor the Projects progress toward achieving them.

  • Encourages the effective use of technology to improve facility operations.

  • Proactively introduces change into the facility to address emerging issues.

  • Leads and supports efforts to maximize performance and encourages staff to progress through licensing.

  • Demonstrated computer skills including Internet, e-mail, word processing and spreadsheets.

  • Experience with human resource issues such as interviewing, performance appraisals, performance management, organizational development and labor relations.

  • Institutionalizes the concepts of continuous quality improvement activities, performance measurement and benchmarking.

  • Can clearly articulate complex issues both verbally, and in writing to both technical and non-technical people.

  • Demonstrates a strong commitment to project safety activities, practices and standards

  • Works and plays well with others. Understands what playing as a team means and does not stand-alone. Works together with others to come up with solutions better than ones thought of individually. Believes others’ ideas are good and have value. Works for the group and not for and by him or herself. Management of Contract Compliance - Can read and thoroughly understand contract language. Can prepare a critical point compliance checklist(s) for specific areas of the contract.

  • Understands issues and complexity of situations and communicates in an appropriate and effective way. Gets things accomplished in difficult environments.

  • Problem Solving Skills - Ability to solve problems effectively and efficiently at various levels of the organization.

  • Regulatory knowledge needed as it pertains to the operation.


  • Five (5) +years’ experience in utility, surface water and/or wastewater operations. Must have demonstrated experience in operational, organizational and financial problem solving skills. Experience with Federal contracts preferred.

  • Graduation from an accredited college or university with a degree in sanitary, chemical, civil, electrical or mechanical engineering, public or business administration or other equivalent degree or equivalent experience.

Travel Requirements



Prioritizes & Role Models Safety


Plans, Aligns, & Directs

Develops Talent

Drives Engagement

Decision Quality

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.