Cummins Inc. Service Writer in Hodgkins, Illinois

Service Writer


  • Assist Service Managers and Supervisor with managing of total Operations Processes

  • Carry work order from start to finish, to include Warranty Administration

  • Perform and update quotes for repairs

  • Help implement action plans for improvement processes

  • Provide prompt assistance to customers through telephone and email

  • Schedules and plans work for diagnosis and repair of diesel engines

  • Communicates with customers and associates

  • Performs customer invoicing

  • Prepares and processes warranty claims

  • Responds to warranty claim information requests


  • One year experience working in a similar role

  • Excellent customer service skills

  • Computer Keyboard and PC skills

  • Willingness to increase knowledge base through experience and training to further your role

  • Excellent communication skills (active listening, writing, speaking & telephone)

  • Demonstrated ability to work through conflict and use effective problem solving techniques

  • Demonstrated ability to develop & maintain effective working relationships with customers and co-workers.

  • Demonstrated ability to initiate, expedite, follow through to project completion

  • Effective user of good problem solving skills

  • Exhibits organizational and time management skills

  • Ability to positively react to change in environment, process and people

Available shift times 6:30am-3pm or 8am-4:30pm. Rotating on-call via company provided cell phone once every 6 to 8 weeks.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Illinois-Chicago-US, IL, Hodgkins, Cummins NPower Chicago Rvr Rd

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Feb 14, 2019, 12:18:43 PM

Unposting Date Ongoing

Req ID: 190000LN