Hilton Director of Performance Analytics - The Diplomat in Hollywood, Florida
The Diplomat Fort Lauderdale Beach is now hiring for an experiences Director of Performance Analytics. This position will encompass a group of hotels as assigned by the Regional Director of LMS .
Travel will be a part of this role at 50 percent.
Manage multiple Labor Management System (LMS) sites coordinating key tasks and deliverables including strategic and tactical direction and analytical support. Work directly with property leadership and Center for Operational Excellence (COE) team to innovate and deliver best-in-class LMS and Operational Effectiveness (OE). Analyze and monitor labor effectiveness for all jobs and optimize for optimal service at minimum cost.
What will I be doing?
Ensure timely and accurate completion of Responsibility Matrix tasks
Conduct routine and ad-hoc analysis of all available labor metrics in accordance with COE guidance
Provide adequate balance and attention to each business unit
Implement plans for identified labor standardization opportunities in concert with operations managers
Establish and monitor procedures and processes in relation to Labor Management
Identify negative trends and create solutions with property leadership
Assess actual performance against standards to determine whether the department is on target to reach its goals and urge corrective actions as necessary
Develop execution plan to implement long term goals for the Property that become the basis for short term goals and annual operational planning
Develop the appropriate objectives for each department’s labor and direct the methodologies by which those objectives are going to be accomplished. Ensure objectives synchronized with Budget and Forecast processes
Access HLBFS, Essbase and SALT for hotels in Group to collect and analyze pertinent data
Work within established departmental budget
Install Weekly Labor Meeting Analytics and monitor utilization
Provide direct support to department heads and managers as relates to labor management
Coordinate communications related to property-generated software enhancement requests as well as reporting bugs
Establish and enforce policies and procedures that will improve the overall operation and effectiveness of the property
Retain Hilton WebEx account to facilitate routine and ad hoc remote meetings
Maintain labor standards in alignment with budget and current business operations and Hilton GLMS Standards Grid
Ensure compliance with corporate reporting directives, methodologies, and deadlines
Coordinate COE Service Center requests and complete change and service requests in accordance with COE directives and access rights
Ensure labor standards are not modified without proper involvement and authorization
Monitor return on invested capital and time resources
Conduct accountability review for all LMS roles
Evaluate business processes to maximize efficiency and effectiveness
Plan and execute quarterly property reviews using standard agenda for all hotels in group
Participate in Operational Effectiveness projects as directed by the COE for OE1 (Focused, OE4 (Targeted) or OE13 (Comprehensive) assignments when available
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Title: Director of Performance Analytics - The Diplomat
Requisition ID: HOT05L0D