Kaiser Permanente Department Technician in Honolulu, Hawaii

Under indirect supervision, performs patient assistance, technical, and clerical activities; provides direct patient care by assisting with preoperative admission process and postoperative discharge process; communicates with patients and family regarding surgical start time, delays, admission, and discharge activities and other educational information as appropriate; works cooperatively with staff and other departments in maintaining pre and post operative standards of nursing care.

Essential Functions:

  • Facilitates admission of patient of preoperative preparation; receives patient; secures belongings; admits to appropriate bed space.

  • Reviews patient orders and routine pre- and/or post-operative requirements; determines resources and key processes for facilitating diagnostic testing, transfer and equipment needs.

  • Informs Operating Room Services of patients arrival; coordinates patient preparation times and notifies patients of change in surgery report time according to daily work schedule and progress of operating room.

  • Performs and assists with specific tests and procedures (e.g., 12 lead EKG, blood glucose via meter, shave prep, application of various monitoring and therapeutic devices).

  • Assists with activities of daily living and other physical preparations for surgery.

  • Considers age, physical/mental limitations and condition when assisting with patient care; reports pertinent observations, patient/family status to nursing staff; assures that nursing staff is aware of patient/family needs.

  • Provides information and teaching, as needed, to patients and family in friendly and courteous manner; assists in keeping patient and families comfortable and informed of surgical times, delays, etc.; provides directions or accompaniment to various hospital locations.

  • Assists with or institutes emergency measures for sudden adverse events in patients/visitors; assures that emergency patient care equipment is maintained and ready for use.

  • Assists with patient admission to Phase I Recovery by providing nursing staff with monitoring and therapeutic supplies, patient data and chart forms, as needed; assists with physical restraint to protect disoriented patients.

  • Assists with ambulating and provides appropriate nourishment during Phase II Recovery.

  • Transports patients for diagnostic tests and within Operating Room Services as needed.

  • Assists in patient discharge process; obtains patients belongings, monitoring, therapeutic and other supplies necessary for patient transport; notifies patients ride for same day discharges; facilitates pick-up of take home medications; provides instructions and information as needed; transports to appropriate location.

  • Prepares stretcher and work area for further patient care needs.

  • Utilizes universal precautions when assisting with patient care; maintains clean, safe, and well-equipped environment for patients and staff.

  • Maintains confidentiality of all patient and work-related information.

  • Ensures that patient data appropriate to specific work area is provided via patient registry.

  • Assists with preparation/maintenance of all current surgical documents.

  • Receives incoming phone calls, faxes, PTS contents, and email; relays information, as needed, to coordinate department work flow and patient care.

  • Facilitates communication of needs to other health care members and/or departments during unit/patients emergencies.

  • Organizes and updates census board.

  • Facilitates communication with other departments for appointments/bed assignments.

  • Operates computer for order entry, specific patient information, general inquiry, word processing, and electronic mail.

  • Establishes/maintains efficient ordering system; orders office and patient care supplies; sustains record of pending non-stock and stock requisitions; notifies supervisor of items received and/or problems with ordering system.

  • Receives supply order; distributes supplies to appropriate location; labels equipment as needed.

  • Picks-up, delivers, and/or returns records, supplies, equipment, x-rays, and specimens to and from other departments in clinic or hospital.

  • Picks-up and distributes unit mail and paychecks.

  • Initiates work orders for General and Biomedical Maintenance, telecommunications, and private repair companies.

  • Maintains record or work orders in progress; sends record of completed work orders to supervisor.

  • Maintains current information at nurses station (e.g., phone numbers, provider codes, on-call schedules); ensures easy access to chart forms, requisitions, department forms; deletes outdated memo's from clipboard, and bulletin board.

  • Adds/deletes new/revised policies/procedures to manuals.

  • Facilitates data collection for census statistics and Quality Improvement Program.

  • Records minutes of unit meeting as assigned.

  • Supports standards of pre and post-operative nursing care.

  • Adheres to policies and procedures of organization and Surgical Services.

  • Demonstrates knowledge of emergency response, safety, and infection control policies.

  • Participates in economical utilization of supplies.

  • Maintains open channel of communication with co-workers and supervisor.

  • Handles multiple activities in calm, constructive manner.

  • Participates in unit staff meetings; collaborates with other team members to improve department performance and provide quality patient care services, and committees for improvement of care.

  • Assists in orientation, training and development of new technicians.

  • Recognizes own educational needs and seeks knowledge to increase skill and ability.

  • Demonstrates sufficient knowledge, skills, and abilities in area of specialization.

  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.

Basic Qualifications:


  • One (1) year of experience in healthcare setting, including experience or successful completion of training program (pre-hire, posthire, or on-the-job) in area of specialty, if applicable or equivalent related education.


  • High school diploma or equivalent related experience.

License, Certification, Registration

  • Current BLS for Healthcare Provider CPR or CPR/AED for the Professional Rescuer certification.

Additional Requirements:

  • Demonstrated knowledge of and skill in adaptability, change management, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork and written communication.

  • Demonstrated knowledge of and skill in word processing, spreadsheet and database PC applications.

  • Talking to co-workers, customers, outside vendors, and on the telephone.

  • Reading, writing, speaking and understanding English.

  • Training/giving and receiving instructions.

  • Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration, and alertness.

Preferred Qualifications:

  • Recent experience in surgical services, same-day surgery, or post-operative recovery area.

  • Certified Nursing assistant or Nursing assistant preferred.

  • EKG trained preferred.

  • Customer Service Experience required.


TITLE: Department Technician

LOCATION: Honolulu, Hawaii


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.