Deloitte Automotive Customer Strategy Senior Manager in Houston, Texas

Automotive Customer Strategy Senior Manager

The Consumer industry is focused on serving the changing consumer, who has rapidly evolving needs, behaviors and preferences for products, services, and experiences. Our Automotive, Transportation, Hospitality & Services sector is going through an unprecedented period of significant evolution and opportunity with silos being broken down and an increased focus on the customer experience. Organizations are building differentiated customer experiences and highly integrated supply chains while maintaining growth and profitability, which creates unique challenges to innovate, modernize technology, and transform their business models.

Work you ll do

Our Customer Strategy & Applied Design offering is a sub-sector under our Customer and Marketing offering portfolio. Customer Strategy focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. Leveraging our deep capabilities in strategy, customer experience, digital strategy and innovation - We bring knowledge and offerings to uncover the behaviors, motivations, and preferences of our clients customers and develops new experiences for them.

As a Senior Manager in our Consumer-Auto, Transportation, Hospitality Services industry you will bring considerable technical, functional, and product expertise to deliver effective solutions to clients.

  • Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk

  • Manage day to day interactions with executive clients and sponsors

  • Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals

  • Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

The team

Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

Required:

  • Must have 10 years of experience providing consulting services to clients on behalf of a global consulting company, or within the Consumer/Automotive industry or a digital agency serving the automotive sector.

  • Must have 8 years of experience with developing customer strategy, customer experience and digital strategy work in the automotive industry.

  • Good understanding of digital strategy and business execution via technology enablement.

  • Experience leading or managing teams and change initiatives (especially in a project management role)

  • Superior critical thinking, analytical, and problem-solving skills

  • Exceptional interpersonal, team-building, and communication skills

  • Willingness and ability to travel 80%

  • Must live within commuting distance to one of Deloitte s consulting offices

Preferred:

  • Bachelor's degree or foreign equivalent degree in Hospitality Business, Marketing, Management, or a related field.

  • Professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Access)

  • Experience with budgetary responsibilities related to projects or resources

  • Ability to build consensus and foster change in ambiguous settings

  • Commitment to personal and professional growth

  • Sense of responsibility to self, team, and client

  • Outstanding integrity, initiative, creativity, and passion

  • Record of consistent career progression with increasing levels of responsibility

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

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Recruiter tips

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.