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Shell Commercial Retail Operator - Houston, TX in Houston, Texas


Job Title:

Commercial Retail Operator - Houston, TX

No. of Positions:


Job Description:

What’s the role?

The Commercial Retail Operator is part of the Commercial North America Gas Operations Team responsible for the day-to-day operational management of Shell Energy Americas (SEAm) gas activities in the New England and Mid-Atlantic markets. The retail operator will provide scheduling and operations support across multiple Local Distribution Companies (LDCs) behind which SEAm serves retail commercial and industrial (C&I).


  • The primary purpose is to carryout daily retail natural gas scheduling and operational duties for SEAm which includes but is not limited to the following accountabilities:

  • Coordinate the daily product movement for retail accounts including purchases, sales, and upstream supplies at LDCs via electronic bulletin boards (EBBs).

  • Schedule accurate nominations, meeting all deadlines throughout the day.

  • Aware of the various balancing mechanisms in use across New England/Mid-Atlantic LDCs, including imbalance tolerances and the financial cash out risks for noncompliance.

  • Monitor and report LDC postings, including Operational Flow Orders (OFOs) to Retail Account Managers, Pipeline Schedulers, and Trading.

  • Daily retrieval of customer meter usage data.

  • Aware of the various New England/Mid-Atlantic LDCs tariff terms and conditions.

  • Daily recording of operational information into SEAm internal gas management system (Endur) for accurate P&L, with detailed accuracy.

  • Perform monthly close activities to ensure timely and accurate reporting and handoff to Backoffice at month end.

  • Highly proficient in the knowledge and use of SEAm internal gas management system.

  • Foster and maintain strong working relationships with teammates.

  • Build and maintain trusted partnerships with both internal and external stakeholders.

  • Work with limited supervision to troubleshoot & resolve problems.

  • Focal Point for elevated issue resolution in absence of supervisor.

Auto req ID:



Trading Operations

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - One Thousand Main


What we need from you

  • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

  • Bachelor’s degree preferred.

  • Minimum of one-year experience in retail/natural gas scheduling in New England and Mid-Atlantic LDC’s desired.

  • Knowledge in SQL and VBA beneficial.

  • Commercial mindset and ability to work with Retail Account Managers and Trading to maximize profits and prevent customer penalties and unnecessary cash-outs through accurate volume delivery.

  • Knowledge of LDC operations, curtailments, OFOs, and Entitlements.

  • Proven track record of performance and delivery.

  • Self-starter and ability to effectively multi-task.

  • Ability to work under pressure, prioritize, and meet strict time sensitive deadlines.

  • Very strong attention to detail.

  • Effective communicator, with highly developed interpersonal skills.

  • Strong Team Player.

City, State (if applicable):

Houston, TX