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Shell Customer Relationship Coordinator (Polyethylene) - Houston, TX in Houston, Texas


Job Title:

Customer Relationship Coordinator (Polyethylene) - Houston, TX

No. of Positions:


Job Description:

To support the new Polyethylene (PE) business in Shell Chemicals and our ambition of providing the unrivaled polymers experience to our customers.

  • To serve the PE customers by taking responsibility of commercial relationship management for a defined group of customers and proactively liaising with other functions within Shell Chemicals for the full Offer To Cash arena.

  • Accountabilities:

  • Act as the primary customer contact to process customer orders in an efficient and error free way and deal with any customer queries or complaints. This includes order capture, commitment to orders, resolution of obstacles to commitment (product supply, commercial, transport, HSSE and finance), confirmation, progression, order-amendments, invoicing, cash collection, managing complaints, indirect tax and some export related issues.

  • Build customer relationships via proactive customer calling, sensing, collecting Customer Intelligence and feeding it back to relevant Commercial colleagues.

  • Actively promote e-Commerce, be fluent in various e-Commerce tools and able to assist customers with queries concerning these tools.

  • Pro-actively liaise with the Account Executive to ensure credit issues are resolved with support from the credit organization as appropriate, receivables processes run smoothly and overdue payments are collected effectively without jeopardizing customer relationship. The CRC has joint ownership with the Account Executive for the cash collection process.

  • Ensure customer master data is kept up to date, both in systems and in files.

  • Make sure that control, legal and fiscal requirements are met and that evidences/authorizations are kept safely and rigorously for audit purpose.

  • Liaise with HSSE, Carriers, Logistics, and Supply (internal and external), to ensure customer orders are fulfilled safely and satisfactorily and problems are resolved efficiently and timely.

  • Contribute to Continuous Improvement mindset ensuring current processes are fit for purpose and efficient to provide excellent customer service.

  • Occasionally manage stock levels at customer sites either as consignment stock or through a Supplier Managed Inventory system in order to optimize customers off take pattern with the cost of supply.

  • High level of ownership, empowerment and discretion to resolve issues and complaints raised by customers in a quick and effective way.

Auto req ID:



Commercial Business to Business (B2B)

Country of Work Location:

United States

Company Description:

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas


  • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

  • Bachelor's Degree preferred.

  • Minimum two (2) years experience working directly with polyethylene customers.

  • Order to Cash experience an asset

  • Strong Customer Focus and Service Mindset

  • Good Communicator, both verbally and in writing

  • Well organized and ability to prioritize and multi-task

  • Self Starter, demonstrating initiative and curiosity

  • Proactive and decisive problem solver with good root cause analytical skills

  • Performance driven and cost conscious

  • Flexibility and openness to change, eager to learn and develop

  • Demonstrate clear commitment to factors affecting HSE.

  • Competent in use of IT systems (GSAP a plus)

  • Knowledge of Quality & HSE Management Systems, Inco terms, Export Regulations, competition law and letters of credit is beneficial

  • Strong team working, relationship building and stakeholder management skills

  • Strong winning attitude and behavior

  • Displays enterprise first behaviors

City, State (if applicable):

Houston, TX