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Home Depot Customer Service Rep in Houston, Texas

POSITION PURPOSE

We’re looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a

Home Depot Company. We expect high performance and amazing customer service experiences for our

customers, and we pay highly for it. More than half of our Customer Service team made over $60,000 in 2017,

and the top performers are on track to make $80,000 this year! Their compensation consists of a mix of

performance-based compensation bonuses for quality of service and volume of contacts as well as their base

hourly rate ($10/hr) and plenty of overtime.

To join our team, applicants must be service-oriented people who are seen as leaders in their current teams and

want to take the next step in their careers by handling more complex and interesting issues for customers and

earning more pay for providing even more outstanding customer experiences!

Our Customer Service associates work in an inbound, phone-based environment assisting customers with any

post-sale questions or issues with their configurable custom window coverings. Window covering industry

experience is a plus, but not required. Being a high-end, customer-focused, solution provider with

experience consistently exceeding performance goals by providing the best customer experiences is

required.

Our Customer Service associates make a difference in the lives of our customers and provide them with the right

solutions, turning difficult situations into “WOW” experiences, and making it easy to refer friends and family to

work on their projects with us. Is this you? If so, let’s talk!

WHY WORK HERE?

Our high-performance, customer-centric culture, entrepreneurial roots, and maverick mentality, coupled with the

resources and backing of the #1 home improvement retailer in the world, The Home Depot, are a unique

opportunity for you to be a transformative retail disrupter. Plus, GCC is the world’s largest online window

covering company, and we’ve got an awesome 20-year track record as the category killer in custom window

coverings. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and

having fun at work. Most importantly, our associates are always inspired, engaged, and ready for growth.

That means you’ll have the resources to play an important role in leveraging our culture, people, systems,

processes, and technology to provide incredible customer experiences while growing business for GCC and The

Home Depot and bringing home great pay. This is your chance to be part of something big, in a small start-up

environment.

We’re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The

Best Place to Work in Houston (Houston Business Journal), Houston’s Top Workplaces (Houston Chronicle) and

Houston’s Best and Brightest.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

60% - Serve as the first-level of contact for customers regarding any post-sale inquiries or issues, and effectively

& efficiently research, troubleshoot, and deliver the right solution for every customer while providing a "WOW"

experience through active listening, relevant probing questions, and call flow control/guidance.

20% - Utilize alternative methods of communication (i.e., email) as appropriate to connect with your customers

for any follow-up necessary to ensure all of their open inuiries are fully

10% - Act as a liaison between customers and vendors.

10% - Assist fellow associates with orders, errors, product & policy questions, cancellations, and other queries.

NATURE AND SCOPE

This position reports to Su pervisor- Customer Service

This position has no Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a com fortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires no overnight travel.

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or

GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On

rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

Prior customer service expe rience in the window covering, interior design, or retail industries can be helpful, but

not required.

Knowledge, Skills, Abilities and Competencies:

  • Tech-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using

various software programs like the Microsoft Office Suite.

  • Issue resolution and prevention mindset to provide the rig ht solution the first time.

  • Ability to speak and listen using strong verbal and written communication skills

  • Openness to coaching and feedback

  • Passion for resolving and preventing customer issues as well as providing all customers with the right solution

to their unique situation.

  • Punctuality, flexibility, and adherence to assigned work schedule.

  • Open availability weekdays from 7am to 10pm and weekends from 9am to 6pm.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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