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IBM Design Research/UX Research Sr. Intern: 2021 (CIO) in Houston, Texas

Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

START AND END DATES FOR THIS INTERNSHIP ARE DURING SUMMER 2021 (3 MONTHS)

The IBM CIO is searching for talented Design Research/User Experience Research interns to join our CIO Design team in providing IBMers with a great User Experience for our internal solutions. Design Researcher Interns uncover insights, inform design decisions, and forge new opportunities to improve business outcomes through the rigorous study of people and the ecosystems in which they exist. They continuously build team understanding and empathy through empirical observation, experience, and making.

In this role you will help build an understanding of needs and pain-points and will conduct a variety of qualitative and quantitative analyses in different situations. You’ll inspire change by delivering insightful, actionable and exciting oral, written and visual presentations about your findings. Your primary job as a user researcher will be to advocate for our users and provide insights that shape their experiences such that they are natural, easy, useful, delightful, relevant and trustworthy.

These are office-based positions in IBM locations including the following. Opportunities in these locations will vary based on demand & will be deleted as filled:

NC - Raleigh, Research Triangle Park

NY - New York

CT - Southbury

Key Responsibilities:

  • Design, plan, conduct, synthesize and communicate user research projects to inform design including but not limited to: usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints and benchmarks

  • Demonstrate skill and creativity for selecting the right mix of methods to provide actionable insights to research questions and business goals

  • Designing simple user research surveys (with tools like Survey Gizmo or Verint) and then further analyze your results using basic descriptive analyses (like percentages, sums, and averages)

  • Work closely with colleagues and project teams to identify the right user research methodology for the situation, create research guides that ensure the right data is being collected

  • Communicate your findings in a clear, concise, and visual (as appropriate) manner to our key stakeholder project teams, and drive meaningful action based on those findings

  • Work cross-functionally with Design Researchers, Visual / Interaction / Content Designers, Program Managers, and Software Engineers in a fast-moving agile environment

  • Communicate, track, and drive research insights with stakeholders to ensure a positive impact

  • Produce impactful artifacts generated from research findings

Required Technical and Professional Expertise

  • Identifying and communicating high priority questions and opportunities for research to lead the team towards strategic opportunities and tactical improvements

  • Identifying and communicating appropriate research methodology to address research opportunity

  • Supporting the recruiting of appropriate participants for research plans and goals

  • Conducting research methods and activities to capture qualitative and quantitative data

  • Analyzing qualitative and quantitative data to generate insights

  • Delivering compelling stories to communicate actionable insights for team and stakeholders

Preferred Technical and Professional Expertise

  • A foundational understanding of UX design

  • Experience with conducting primary and secondary research

  • Excellent collaboration skills with a persistent curiosity

  • Experience with research tools (e.g. UserZoom, survey tooling, Usertesting.com, Optimal Workshop, etc.)

  • Degree in Psychology, Human Factors, Human-Computer Interaction, Anthropology, Sociology, Behavioral Economics, or related field

About Business Unit

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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