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Home Depot GC LIVE CHAT REP in Houston, Texas

POSITION PURPOSE

Say goodbye to robotic chats! As a Live Chat Consultant you bring the human side, with a mission to respond and take ownership of the Sales and Customer Service interactions (inbound Chats and Outbound Calls to customers on the Home Depot Live Engage platform). You'll provide the right solution in a fashion that makes it surprisingly easy and exciting for each customer. Create that WOW Blinds.com experience! If you can type like the speed of a cheetah (okay maybe not exactly 100% like a cheetah, but fairly fast), this role could be a strong fit for you!

Why work here? Our entrepreneurial roots and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, is a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world’s largest online window covering company, and we’ve got a demonstrably awesome 20-year track record. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun (we’re pretty serious about cake, cook-offs, ping pong, meaningful work and exciting projects). Most importantly, our team members are always inspired, engaged, and ready for growth.

That means you’ll have the resources and the runway to create truly magical, out-of-the-box work. Moreover, you will play an important role in leveraging our culture, people, systems, processes, and technology — ultimately to provide incredible customer and associate experiences, while growing business for GCC and The Home Depot. This is your chance to be part of something big, in a small start-up environment.

We’re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (Houston Business Journal), Houston’s Top Workplaces (Houston Chronicle) and Houston’s Best and Brightest.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

90%- Respond to customer interactions and maintain customer loyalty by providing the right solution to everyone you encounter. Treat every chat just like a phone call, doing whatever needs to be done, every time, whether sales or service related, and create raving fans by following best practices and SOPs

10%- Set professional, measurable goals for yourself and strive to attain them; continuously improve yourself and others around you

NATURE AND SCOPE

This position reports to Manager, Live Chat

This position has no Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

Previous LivePerson or LiveEngage experience a plus; inside sales experience a plus

Knowledge, Skills, Abilities and Competencies:

Excellent communication skills, both oral and written outbound calls may be needed to follow up

Must demonstrate exemplary organizational skills, ability to multi-task and carry out assigned duties independently

Above-average typing and computer skills including Windows, Microsoft Office

Suite and the ability to quickly navigate the Internet

Flexible and adaptable, including nights and weekends; able to work in an ever changing, fast-paced environment

Must adhere to work schedule

Ability to perform with minimal supervision We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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