IBM Lead Solution Architect, F&A in Houston, Texas
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.
Your Role and Responsibilities
IBM is looking for high caliber individuals to join our Cognitive Process Services (CPS) business, as a F & A Solution Architect.
Solution Architects are responsible for generating high levels of client satisfaction by developing proposals for client pain points in both Request for Proposal (RFP) format and non-RFP format. In both formats, Solution Architects will be expected to interact with clients at CXO level and with the client’s appointed Third-Party Advisor, where applicable, to shape and present the most appropriate solution for the client problem that differentiates IBM from its competitors.
Solution Architects will be expected to share the knowledge and experience gained on every assignment with other members of the F & A Solutions Practice (e.g. through posting of proposal and solution materials to shared data repositories).
Solution development covers the following areas:
Scope definition and alignment to the win strategy themes as agreed with the Sales leads.
Lead client discovery sessions / workshops, mutual value discovery and yellow pads, orals
Definition of the proposed service delivery model and Target Operating Model (including benchmarks, governance, delivery organization design, process re-design, and IT solution design etc.)
Writing of the solution proposal and presentations for senior level client stakeholders
Understanding of all technology assets and ability to select the right assets for each client and design the right architecture; this includes the ability to work with Technical Architects to put forward a best in class architecture for the digitally enabled BPO solution.
Oversee response process (delivery input on service levels and statement of work, Legal's input on commercials, challenge responses, process subject matter experts’ content, technology / tools input)
Risk definition and development of mitigation strategies
Evaluation of potential and savings (including transformation savings)
Oversee Transition strategy definition and planning
Cost and Business Case development, analysis and coordination
Securing required approvals
Articulation of IBM’s value proposition and points of differentiation
Validation of assumptions and proposed solution in Due Diligence activity and refinement of the solution, based on the findings from Due Diligence, if appropriate.
Engagement handover to the Transition and Delivery team and Lessons Learnt
Site visits - prepare delivery, participate in visits
Lead reviews (pre-solution review, solution review with other geographies, Process owner reviews, global solution reviews (cost sign off)
Required Technical and Professional Expertise
Excellent client facing skills (in particular the ability to clearly articulate the value and rationale of the proposed solution in written, presentation and oral formats)
Consulting or Shared Services/ Business Process Outsourcing experience at a senior level in the F & A arena with a focus on Transformation, with demonstrable improvements in process redesign
Ability to build lasting relationships with clients at Executive level – a trusted partner
Capability to develop solutions within a complex and demanding environment
Able to challenge the existing solution standards and drive the evolution of our offerings to digitally enabled BPO services
At least 5 years of experience in Sales or at least 5 years in delivery of outsourcing engagements
At least 2 years of experience in selling outsourcing and/or consulting
2 years of experience as a Solutions Architect in the outsourcing industry
Preferred Technical and Professional Expertise
- Strong technical skills with Excel, PowerPoint and Word
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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