HCA, Hospital Corporation of America Scheduler Manager in Houston, Texas

GENERAL SUMMARY OF DUTIES - Responsible for the day-to-day operations of the scheduling department. Schedules procedures when necessary to ensure targets are met. Performs QA audits, tracks and trends performance and productivity by employee. Provides ongoing training and education. Assumes responsibility for staffing, problem solving, and leading by example. Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.

SUPERVISOR - Regional Patient Access Director

SUPERVISES - Scheduling staff


  • Assist and/or perform maintenance of Scheduling Dictionaries including meeting with ancillary departments to resolve dictionary issues according to Project Plan

  • Site visits as requested by Patient Access Directors or Regional Patient Access Director according to Project Plan

  • Perform scheduling function when needed to ensure telephone hold times are kept to a minimum

  • Ensure QA is performed on a sample of scheduled procedures; maintain statistics and reports

  • Assist with development and/or creation of scheduling education materials

  • Provide phone support of Meditech scheduling

  • Provide continuous training for and communicates changes to existing employees

  • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels

  • Follow-up on patient and physician complaints promptly

  • Implement and promote excellent customer service

  • Work closely and professionally with outside agencies on special projects developed by the corporate office

  • Interview, hire, evaluate, and counsel Scheduling staff members

  • Perform evaluations in a timely manner

  • Train new employees in all aspects of their assigned job

  • Supervise and maintain the productivity of employees

  • Process all paperwork in a timely manner

  • Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner

  • Complete monthly reports to the Director

  • Responsible for Dept. Operations Report, FTEs and Operating budgets

  • Ensure all personnel policies are followed

  • Develop and maintain policies and procedures

  • Effectively manage and direct all areas to ensure quality, productivity, and customer service

  • Act in the capacity of Director in his/her absence

  • Contribute to A/R goals for patient registration

  • Conduct monthly staff meetings and inservices for all responsible areas

  • Assist with Meditech upgrades as deployed

  • Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach

  • Recommends sufficient number of qualified/competent staff.

  • Actively seeks ways to control costs without compromising quality of care of the services delivered.

  • Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.

  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

  • Other duties as assigned


  • Organization - proactively prioritizes needs and effectively manages resources

  • Communication - communicates clearly and concisely

  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

  • Tactical execution - oversees the development, deployment and direction of complex programs and processes

  • Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems

  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required

    1. Financial management - applies tools and processes to successfully manage to budget

    AGE OF PATIENTS SERVED: This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience. Age Groups: Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (adolescent), 17 - 64 years (adult), 65 – Life Span (geriatric)


  • Bachelor’s Degree required.


    1. Patient Access and/or Scheduling experience required
  • Minimum 3 years management experience required


    PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

    OSHA CATEGORY – The normal routine involves no exposure to blood, body fluids, or tissues, but exposure or potential exposure may be required as a condition of employment. Appropriate protective measures should be readily available to every employee engaged in Category II tasks

Job: *Directors & Managers

Title: Scheduler Manager

Location: Texas-Houston-Shared Services - Houston

Requisition ID: 08948-146689