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IBM Service Level Manager in Houston, Texas

Introduction

At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities

Work location: Radford, VA (candidates must be local/willing to relocate)

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

Serve as a Service Level Manager supporting customers at the client site. Provides full life cycle support including documentation, project management and customer relationship management for hosted customers at the client site.

• Works closely with technical teams to deliver customer requirements.

• Negotiates and prepares Service Level Agreements.

• Prepares cost estimates.

• Coordinates customer meetings and records meeting minutes.

• Creates and monitors project plans for various customer requirements.

• Provides interface between the client and technical teams to manage projects to schedule.

• Uses ServiceNow system to enter and monitor customer requirements.

• Participates in customer meetings and clearly communicates project status and issues to customers.

This work location for this role is at the client site in Radford, VA. Candidates must be clearable to DoD Secret clearance. An interim DOD Secret clearance or higher level clearance is required to begin work on Day 1.

Required Technical and Professional Expertise

• Minimum of 2 years of experience providing project management support in a IT environment

• Excellent verbal and written communication skills. Proficient with Excel and MS Project software.

• PMI Project Management Professional (PMP) and/or ITIL v3 desired

Preferred Technical and Professional Expertise

• Technical background is preferred

• Experience using ServiceNow

• PMP Certification

• Familiarity with ITIL v3 processes, particularly incident, change management and service level management.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

US Citizenship required.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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