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Shell Service Manager - Mobile Connect - Houston, TX in Houston, Texas


Job Title:

Service Manager - Mobile Connect - Houston, TX

No. of Positions:


Job Description:

The Service Manager is end to end accountable for the operations of the landscapes and the delivery of the day-today E2E application services according to the agreed Service Levels and/or Operate Level Agreements. They are the day-today service integrator (end-to-end) to ensure applications landscapes remain compliant. The person drives Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. They will assist with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and nonfunctional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements.

Productivity SOM Service Manager must have deep expertise in at least one of the services within the portfolio and preferred familiarity in others. These services include but are not limited to Workspace Services (e.g. Thick/thin client, DTAO), Front office productivity, O365, OS / Win10, Office 365 Services, Yammer, Client imaging and software distribution and coordination, SCCM (clearinghouse for apps), Back office (e.g. SharePoint and Information Management Services, Records Management, Unstructured Data), Collaboration & Mobility (e.g. Telephony, Conferencing, Digital signage. Eg: Skype, Lync, global mobility policy, MDM (Workspace One and push email)), Incident Management (Service Now).


  • Be responsible for operational delivery of the services in the portfolio

  • The landscapes are globally used and have a high level of integration

  • Be part of a globally spread and culturally diverse team

The Service Manager Mobility must work closely with VMWare (Workspace One vendor), our mobile connect services operations partner (TCS), with Apple, and multiple Shell project teams to ensure we are maintaining a secure and reliable mobile environment by way of proper MDM (Mobile Device Management) configuration and discipline, and not impacted with multiple cross business platform enhancements. This is an exciting and fast paced area that requires a highly technical individual to deliver within a Shell and multiple supplier partners landscape.

Auto req ID:



IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas


  • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

  • Bachelor's Degree required. Degree related to Information Technology preferred.

  • Minimum three (3) years of relevant IT experience in a corporate setting.

  • Ability to operate in a global, virtual cross cultural organization, working in different time zones.

  • Strong interpersonal and communication skills.

  • Be familiar with supplier management and incident management processes.

  • Beneficial to have experience with IT project management, coordination or participation.

  • Ability to influence others and work through others to deliver the desired results.

  • Skilled/Awareness in IT Service Management & Integration Solutions.

  • Skilled/Awareness in Develop and Manage Suppliers.

City, State (if applicable):

Houston, TX