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IBM Service Now Application Developer in Houston, Texas


As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact!

Your Role and Responsibilities

Role and Responsibilities:

  • Experience with scoped apps development knowledge

  • CMDB Implementation, Support and Data Normalization

  • Java Scripting knowledge and hands on experience on it

  • Hands-on with ITIL Process implementation

  • Service-now for custom Application Design & Development

  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows. Hands-on design, development and deployment experience with the ServiceNOW platform

  • Hands-on migrating data from different tools into ServiceNow

  • Creating required information for Reporting and Dashboards Knowledge of ITIL methodologies and processes.

  • Responsibilities include custom application development and bug fixes related to improving the reliability and scalability of ServiceNOW Platform and applications. Examples of past and previous projects include implementing support for multiple databases, adding support for NoSQL as an alternative document store integrated into the platform, automated error detection and self-healing, instrumentation of the ServiceNow platform to provide new insight into performance problems

  • Demonstrated success completing complex projects, on time

  • Demonstrate aptitude for learning new technologies quickly

  • Translate business problems into software & technical requirements

  • Work with Service Now Service Management or Platform and Understand the base business process and workflows.

  • Create and maintain technical solution documentation

  • Design automation solutions utilizing IBM Robotic Process Automation tools (Blue Prism, Automation Anywhere, UiPath, WDG) best practices and maintain technical responsibility for project delivery

  • Develop new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand

  • Support existing processes and implement change requirements as part of a structured change control process

  • Mentor colleagues through RPA vendor training and accreditation program, providing advice and guidance on best practices and development techniques

  • Problem-solve issues that arise in the day-to-day running of RPA processes and provide timely responses and solutions as required

  • Work within project planning constraints, communicate any identified project risks and issues to the delivery/project manager, and provide inputs to the change control process

  • Create and document test procedures and scenarios for the pre-UAT (User Acceptance Testing) phases, and support the operational teams during the UAT and rollout phases

Required Technical and Professional Expertise

  • 5+ years of ServiceNow Development experience

  • Experience developing on enterprise platforms

  • Excellent reporting and data analysis skills

  • Creation of script based Assignment and Approval rule

  • Creation of Business Rule, UI Action by using Glide script

  • Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called

  • Creation of custom related list

  • Creation of Access Control List with the help of Scripting

  • Creation of Script based UI Policy and Client Script.

  • Render forms, lists, UI Pages, and many other things in with the help of Jelly Designing of Macros and Formatters

  • User Administration CMDB Update, Troubleshooting, CI Relationship, CI Attribute update Web Service Integration User Interface Level Integration MID Server Integration

  • Use of Import Sets for data loading from external file or database to the

  • Knowledge of ITIL V3 processes.

Preferred Technical and Professional Expertise

  • Glide Ajax, Glide Form (gform), Glide User (guser), Glide Record, Glide System, Glide Element, Glide Aggregate Querying the table by using Glide Record Referencing Glide List Debugging script Creating and customizing UI and pages using Jelly Working with complex Log Files

  • Experience with client-side JavaScript frameworks and libraries like AngularJS, React, and jQuery

  • Strong understanding of web technologies: HTML, JavaScript, HTTP and backend programming of web applications

  • Knowledge of AngularJS, AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks

  • Certified System Administrator

  • Certified Application Developer

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.