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Shell Systems Engineer GIS - Houston, TX in Houston, Texas


Job Title:

Systems Engineer GIS - Houston, TX

No. of Positions:


Job Description:

Why we’re hiring

We are hiring because our Shell Projects & Technology Service Operation Management (P&T SOM) is key to supporting the global infrastructure for Technical Professionals in Shell Exploration and Production. It includes GIS (Geographic Information Systems) specific back-end services for the global Shell Geomatics community, which are provided by virtual teams located in the Netherlands, USA, Australia, India and Malaysia. We’re looking for a candidate in India to strengthen the team covering operational support, service improvements and technical project lead related activities. The position will require you to work physically from the Shell Bangalore Operations (SBO) office.

Your role/scope;


  • Provide third-line operational support, with focus on day to day incident management.

  • Troubleshooting and resolving complex technical application issues: application access, recovery and tuning.

  • End-to-end monitoring and problem management across all technical areas.

  • Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support and guidance in the effective use of GIS systems, products and services (mainly ESRI technologies).

Participate in global pro-active GIS service enhancements:

  • Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades.

  • Automation of workflows maintaining applications (i.e. upgrade, migration, stabilization, scripting, reporting, workarounds).

  • Document, maintain and improve service performance metrics.

Participate in new GIS Server deployments and introduction of new technologies:

  • Translating customer requirements in infrastructure design and managing component infrastructure provider’s delivery.

  • Develop non-functional test scripts to test GIS software for stress and performance.

  • On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support.

  • Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers.

  • Contribute to successful project delivery within agreed time and budget.

What we offer you:

  • We’re committed to invest in the development of your career while meeting the global energy challenge in a responsible way.

  • You’ll get to work in one of the largest and complex technical environments in the world.

  • You’ll work with a global and varied team of colleagues and partners, which will help you excel in your area of expertise. Your performance will be enhanced in this diverse and dynamic culture.

  • The flexibility and support to work in a way that suits you (work/life balance). Your work life balance is important to your overall sense of job satisfaction and our open and flexible work environment allows you the flexibility and support to work in a way that suits you best.

  • Join us and you’ll belong to a world where you can deliver and excel, feel pride in your achievements and propel your career with global opportunities, including the guidance of coaches and mentors.

  • Being able to connect with colleagues through our wide range of networks, such as the Shell Women’s Network, EnAble Network for colleagues with a disability, the Experienced Professionals Network and many others, will ensure you quickly feel confident in your new environment. We will also support you with access to mentors, coaches and informal networking opportunities.

Auto req ID:



IT Service Management & Delivery

Country of Work Location:

United States

Company Description:

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas


  • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

  • Degree in Computer Science, Computer Engineering, Geography, GIS, or other closely related field from a recognized University or Institution.

  • Minimum six (6+) years of IT experience in a corporate setting.

  • Excellent GIS backend application support skills and IT infrastructure skills covering the whole ESRI stack, ArcGIS Server, Portal for ArcGIS, Internet Information Services (IIS), Oracle on Linux and SQL Server on Windows.

  • Experience with middleware administration and configuration (Web Server administration on IIS, Active Directory, Web Security, etc.).

  • Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility.

  • Experience with ITIL processes.

  • Be able to collaborate with various specialized multinational support teams to bring complex requests or problems to timely resolution.

  • Be flexible, and willing to work outside of normal office hours to ensure that service and high customer satisfaction is maintained.

  • Experience with process automation, SQL and scripting (Python) is a plus.

City, State (if applicable):

Houston, TX