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Chenega Corporation Technical Support Services Specialist in Houston, Texas



Company Job Title: Technical Support Services Specialist, NASA JSC

Chenega Job Title: General Clerk III

SCA WD Labor Category: General Clerk III

Clearance: Secret Clearance

Location: Houston, TX

Reports To: Technical Support Services Supervisor

FLSA Status: Union, Non-Exempt, Full Time

Prepared Date: 07-12-2017

Approved Date: 07-12-2017


The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID cards, bullet badges (media, overlays, and special events).

Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Assemble/mail security investigation forms/packages to employees and review all paperwork received for accuracy and completeness as they pertain to the PRP, I/T, NRP, and Foreign National security programs

  • Conduct background checks as required

  • Accomplish data entry requirements on personnel processed under the above listed programs

  • Accomplish document imaging for all personnel security and foreign national records

  • Prepare and file statistical reports, metrics, presentations, and spreadsheets as required.

  • Fingerprint designated personnel for security checks, investigations or clearance purposes in accordance with Standar Operating Procedures.

  • Complete all required reports, forms, and other documentation in accordance with established procedures

  • Other duties as assigned

Non-Essential Duties:

  • Other duties as assigned

Supervisory Responsibilities:

  • This position does not have any supervisory responsibilities.

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

Education and/or Experience:

  • Minimum High School Diploma or GED

  • Must be a U.S. Citizen

  • One year of responsible administrative, secretarial, or badging experience preferred.

Computer Skills:

  • Skill in operating a personal computer and standard office equipment

  • Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook. Knowledge, Skills and Abilities: Strong interpersonal skills and the ability to work closely with othersAbility to work flexible hours to accommodate mission requirementsPossess strong analytical skills, excellent verbal and written communication skills, and an in-depth understanding of various computer software applications to include Microsoft Word, Excel, and Power PointKnowledge of standard office and administrative practices and procedures including business letter writing, records management, report preparation, and filing methods, correct English usage, including spelling, grammar, punctuation and vocabulary; modern office methods, equipment and proceduresAbility to provide varied technical and administrative assistance; use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines; work effectively under pressure with frequent interruptions; handle difficult, confidential and sensitive assignments; organize and maintain a variety of confidential records, reports and files Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.


  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment :

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Primary Location: United States-Texas-Houston

Organization: Chenega Security %26 Support Solutions
Strategic Business Unit: Security
Security Requirements: Secret
Job Schedule: Full Time Non-Exempt
Recruiter: Melinda Woodward
Req ID: 2000000403