Celadon Customer Relationship Analyst in Indianapolis, Indiana

Customer Relationship Analyst

Overview

Date Posted: 9/28/2018

Job Code: CRA

Location: Indianapolis(HQ)

Address: 9503 E. 33rd St

City: Indianapolis

State: IN

Country: United States of America

Category: Customer Service and Support

Description

Celadon, one of Indiana’s fastest growing companies, is looking for Customer Relationship Analysts in its Customer Service division to work with its Fortune 500 client-base. Ideal Customer Relationship Analysts are excellent communicators, proactive, analytical, solution-focused, and able to juggle many projects and customers. The best CRAs take customer service personally; are able to develop long-term, positive relationships; and focus on what is mutually beneficial for Celadon and its clients. Each CRA manages a $7-10 million book of business, which requires a knack for balancing customer expectations with company profitability. CRAs must be very detail-oriented and committed to going above and beyond to shine for customers.

Responsibilities:

  • Develop and manage positive relationships with Celadon’s customer base

  • Analyze customer supply chains to promote cost effectiveness and isolate inefficiencies

  • Grow individual customer portfolios by promoting business-to-business sales and educating customers on Celadon’s vast service offerings

  • Seek customer feedback and develop action plans for improvement

  • Proactively communicate with customers and manage their expectations

  • Troubleshoot problems and resolve issues to maintain/improve customer satisfaction

  • Collaborate with company departments including Driver Management, Accounting, Planning, Pricing, and Sales

  • Manage daily activities of their customers

  • Train and manage Junior Freight Analysts

  • Solicit additional freight and track freight volumes

  • Monitor scorecards and take action to implement improvements

  • Address billing issues

  • Seek feedback from customers

  • Build customer loads within the system and appoint loads based on proper utilization

  • Consult with planners to determine capacity and minimize service failures

  • Participate in ongoing training to improve and refine skills

Minimum Requirements

Requirements:

Our Customer Relationship Analysts come from a variety of different backgrounds. Success does not hinge on a precise work history. The most successful candidates have experience working with the public, are strong communicators, are motivated to succeed, and are able to analyze multiple factors to formulate a decision.

  • Bachelor's degree

  • 2+ year of customer service, logistics, pricing, or supply chain management experience preferred

  • The ability to multi-task and maintain organization.

  • Computer skills and a working knowledge of North American and Latin American geography

  • Outstanding verbal/written communication and listening skills

  • Strong sense of resiliency and the ability to take risks

  • Creative-thinking, problem-solving, and decision-making skills

  • Strong analytical skills

Benefits:

  • Competitive annual salary

  • Medical, dental, vision, life and disability insurance, and a flexible spending account

  • 401(k) retirement savings plan and paid vacation

  • Extensive Wellness program with annual reimbursement opportunities

  • Graduate school tuition re-imbursement program

  • Four week dedicated training course at corporate headquarters in Indianapolis

  • Continuous learning and development provided by a dedicated training department

  • On site primary care medical facility, available to employees and family members enrolled in company health insurance

Celadon, one of Indiana's fastest growing companies, is looking for top candidates to join our winning team! Apply today for the opportunity to work with an industry leader to service our Fortune 500 client-base.