SBA Communications Integration & Troubleshooting Support Specialist in Indianapolis, Indiana
- Employee Type:
- Job Type:
At least 5 year(s)
- Date Posted:
Job DescriptionAre you ready to join an inclusive work environment, contribute to our dynamic teams and "Seek and Achieve Excellence" in all you do? We are SBA Communications, (SBA) a leading independent owner and operator of wireless communications infrastructure across North, Central and South America. Our mission is to be our customers' first-choice provider of wireless infrastructure solutions.As a member of our team, you will be inspired by our Guiding Principles; Integrity, Work Ethic, Ownership Mindset, Quality, Customer Service, Innovation and Collegiality. If you are challenged by the opportunity to stretch and grow yourself and your career, then SBA Communications can help you “Reach New Heights”.Join our Commitment to "Building Better Wireless" and apply or text keyword Corpsba to 313131
Manage Integration and Troubleshooting processes to produce quality sites to customer specifications within the time frame and budget required by planning, coordinating and managing multiple projects while supervising field employees and subcontractors. Act as on site representative to client with responsibility for ensuring all requirements are clearly communicated to internal team and met within budget and time frames specified.
Essential Duties & Responsibilities:
In conjunction with Territory Management, plan, schedule, prioritize and organize material deliveries, equipment, manpower and subcontractors in a manner ensuring that projects progress in an efficient and productive manner. Consider company priorities and customer expectations in all decisions.
Remain knowledgeable and up-to-date on customer specifications and produce quality sites, which meet or exceed customer expectations.
Pull and distribute daily Alarms Reports collected from Ericsson’s OSS and support associated troubleshooting efforts.
Inspect job sites to ensure integration is performed in accordance with customer and SBA quality standards. Immediately implement corrective action for any deficiencies identified.
Inspect subcontractor work; ensuring it meets design criteria and quality standards. Ensure that all subcontracted work progresses according to schedule. Immediately notify Territory Management of any schedule, quality or budget impacting issues that cannot be resolved with subcontractor. Perform final inspection on completed work. Immediately implement corrective action for any deficiencies identified and have any deficiencies corrected, prior to subcontractor demobilizing from site.
Interface with client’s representative on job site to resolve issues, schedule customer provided equipment deliveries and ensure total customer satisfaction.
Maintain open communication with internal/external field personnel and respond, if possible, or convey their needs and concerns to appropriate office personnel.
Confirm hours worked and description of work performed with Territory Management.
Notify Territory Management of resources and equipment needs.
Provide manager and customer representative with daily status report(s) as required.
Perform SRS Functional Call Testing as required to support Integration Services.
Provide Close Out documentation to Territory Management for preparation of project deliverables to client.
Develop and Build Subcontractor Base.
Must be able to work extended hours as required to include evenings and weekends.
Perform other related duties as required to ensure a safe workplace, quality construction and timely completion of each project.
Other projects and duties as assigned.
Support field personnel including but not limited to subcontractors with alarm reporting and troubleshooting.
Direct Crew or Subcontractor Alarm Remediation efforts.
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience:
High School diploma or GED required.
Bachelor’s degree preferred.
5+ years of alarm diagnosis and troubleshooting-experience, AT&T experience required.
Ericsson OSS experience preferred.
Ability to effectively lead a crew to the completion of and in conformance with schedule, customer requirements, and budget guidelines.
Must be computer proficient, with demonstrated intermediate knowledge and ability to work with MS Word and Excel.
Excellent written and verbal communication skills.
Good planning and organizational skills to balance and prioritize work.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Certificates, Licenses, Registrations:
Valid Driver’s License required.
OSHA 10Hr Safety Course preferred.
Adult First Aid / CPR preferred.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone in an understandable and professional manner.
Manual dexterity to input data into the computer, the ten key calculator and operate a fax and or copier.
Visual ability correctable to 20/20.
Ability to operate a vehicle for long distances – approximately for 4-5 hours per day.
Ability to stoop, bend, twist, turn, pull, and push.
Ability to lift up to 50 pounds.
Ability to walk, stand and climb.
Ability to work extended hours on a consistent basis.
Occasional overnight travel as required.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be successful in this position, one must possess the ability to work near mechanical parts and in outdoor weather conditions. This position also carries the risk of radiation exposure. The position may be up to sixty-percent in the field.