Cummins Inc. Customer Service Representative in Irvine, California

Customer Service Representative

Description

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

Expectations for this Irvine -based Customer Service Representative :

Cummins Sales and Service is looking for a representative to provide assistance with parts orders, inquiries and other general customer support for the Irvine Parts Distribution Center (PDC).

Key responsibilities to include:

  • Assists customers in person, via phone, email, and faxes with parts research and ordering

  • Provides basic technical support for customers within published guidelines

  • Follows up with customers on existing orders and advanced technical requests

  • Assists with researching billing questions and order discrepancies

  • Processes credit card and check payments for orders via phone, email and fax

  • Provides rotating 24/7 on call support for parts

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.

Qualifications

Skills :

  • Demonstrate excellent verbal communication skills and the ability to develop positive relationships with external and internal customers

  • Be a self-motivated, team player with the desire to work and communicate well with customers and co-workers

  • Demonstrated ability to initiate, expedite and follow through to task completion

  • Demonstrated ability to positively react to change in environment, processes and people

  • Be a fast learner, good with numbers, and motivated to learn

  • Punctuality and time management skills essential

    Experience :

  • One year of customer service experience

  • Parts Experience preferred

  • Soft Skills Training preferred

  • Bilingual preferred

    Education, Licenses, and Certifications :

  • High School Diploma or Equivalent

Compensation and Benefits

Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job LOGISTICS

Primary Location United States-California-Irvine-US, CA, Irvine, Cummins Pacific

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jul 13, 2018, 12:42:58 PM

Unposting Date Ongoing

Req ID: 1800040R