Cummins Inc. Customer Service Representative in Irvine, California
Customer Service Representative
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
Expectations for this Irvine -based Customer Service Representative :
Cummins Sales and Service is looking for a representative to provide assistance with parts orders, inquiries and other general customer support for the Irvine Parts Distribution Center (PDC).
Key responsibilities to include:
Assists customers in person, via phone, email, and faxes with parts research and ordering
Provides basic technical support for customers within published guidelines
Follows up with customers on existing orders and advanced technical requests
Assists with researching billing questions and order discrepancies
Processes credit card and check payments for orders via phone, email and fax
Provides rotating 24/7 on call support for parts
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
Demonstrate excellent verbal communication skills and the ability to develop positive relationships with external and internal customers
Be a self-motivated, team player with the desire to work and communicate well with customers and co-workers
Demonstrated ability to initiate, expedite and follow through to task completion
Demonstrated ability to positively react to change in environment, processes and people
Be a fast learner, good with numbers, and motivated to learn
Punctuality and time management skills essential
One year of customer service experience
Parts Experience preferred
Soft Skills Training preferred
Education, Licenses, and Certifications :
High School Diploma or Equivalent
Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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Primary Location United States-California-Irvine-US, CA, Irvine, Cummins Pacific
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting Jul 13, 2018, 12:42:58 PM
Unposting Date Ongoing
Req ID: 1800040R