Hilton Front Office Supervisor - Hilton Irvine/Orange County in Irvine, California

For the third consecutive year, Hiltonhas been named as one of the World's Best Work Places recognized by Great Place to Work®. Join a team that promotes an amazing culture, has outstanding benefits, travel perks ( much more!), and truly makes it a great place for a career in the hospitality industry.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Reply to SALT responses
  • Assist with group blocking and billing
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly

**This position requires FULL availability to work any day, Monday-Sunday**

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services and Front Office

Title: Front Office Supervisor - Hilton Irvine/Orange County

Location: null

Requisition ID: HOT05U0Q

EOE/AA/Disabled/Veterans