Verizon Client Services Manager in Irving, Texas
What you’ll be doing...
The Client Services Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through lifecycle support. Ensures and may manage internal & external resources to deliver services maintain their compliance with customer contractual commitments. Governs reporting and financial management relative to contractual commitments and SLA’s, including Billing account strategy, setup and optimization. Responsible to coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement.
What we’re looking for...
Bachelor’s degree or four or more years of work experience.
Three or more years of relevant work experience.
Three or more years of related telecom or IT experience in sales or service.
Flexibility with work schedule (Time zone specific customers).
ITIL v3 Certification, or obtained within 6 months of start date.
Even better if you have:
Ability to communicate with multiple levels of leadership.
Familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.
5 or more years of related telecom or IT experience in sales or service.
Strong organizational, presentation, and problem solving skills.
Demonstrated experience with verbal and written communication.
Business and Financial acumen.
Served as Project Management for accounts of high complexity.
Strong skills in Microsoft Office product suite, including PowerPoint, Excel & Word.
Proactive, responsible and self-reliant.
Analytical, strong problem solving skills with deductive reasoning.
Flexible and organized.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.