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7-Eleven Delivery Partnership Manager in Irving, Texas

Overview

▶Who we are

Imagine working in a place wherecontinuous improvementandinnovationis celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven theentrepreneurial spiritis in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs tobetter serve the needs of our customers.

Today we areredefining convenience and the customer experiencein big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you tocome make history with us.

▶How we lead

At 7-Eleven we are guided by ourLeadership Principles.

  • Be Customer Obsessed

  • Be Courageous with Your Point of View

  • Challenge the Status Quo

  • Act Like an Entrepreneur

  • Have an “It Can Be Done” Attitude

  • Do the Right Thing

  • Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶About This Opportunity

Responsibilities

Manages day to day business and relationships with third party delivery partners for 7NOW.

  • Manages current third party delivery partners to ensure seamless day to day operations.

  • Identifies performance opportunities and works withpartners to develop improved solution.

  • Works with delivery partners to expand coverage based on 7NOW expansion plans.

  • Reponsible for analyzing andmanagimg the escalation of customer complaints (as needed).

  • Ensure excellent customer experience throughout the last mile deliveryprocess.

  • Monitors the quality of delivery orders to ensure standards are being maintained by the drivers.

  • Provides details and insights on keymetrics such as cost of delivery to support overall financial modeling.

  • Partner with product and tech teams to execute ongoing externaldelivery process to customers through the app.

Qualifications

  • Education: Bachelors/4 Yr Degree.

  • Experience: 4+ years of experience in either of the following: CPG, Account or Catagory managment.

  • Building Business Development/Partnerships.

  • Ability to show strong problem solving, independent judgement, negotiation skills.

  • Ability to turn insights into useable data to drive business results.

  • Experience with building 3rd party relationship.

  • Must be able to cold call new potential companies to build business relationships.

  • Excellent communication skills.

  • Negotiation skills.

Job LocationsUS-TX-Irving

Posted Date2 months ago(5/12/2020 4:15 PM)

ID2020-90367

FunctionField Operations

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