7-Eleven Head of User Experience in Irving, Texas
Lead, develop, and define the 7-Eleven user experience strategy across various digital platforms. Directs the user experience team to support the goals of the department. Must identify and understand current and emerging customer behavior and web and mobile technology trends.
Develops and directs the User Experience team to deliver strategic, innovative end-to-end user experiences that optimize user needs, business goals, and technological realities across desktop, web & mobile platforms.
Adopts a mobile first approach.
Owns the overall User Experience vision, strategy, UI specs and wire-frames and prototypes at various levels of fidelity.
Test and iterate ideas using prototypes to experiment with customers.
Leads a team of internal and external interaction designers.
Partners with Product Managers and Technology to identify critical customer needs, challenges, and insights.
Implement findings into User Experience solutions.
Oversees the analysis and research dedicated to the end user, collaborating with Marketing, IT, and Operations to ensure an enjoyable customer experience.
Defines and develops actionable processes utilized by the User Experience team to execute the overall digital strategy.
Provides leadership and recommendations necessary to accomplish business objectives.
Leads overall User Experience (UX) strategy and interaction design.
Education: Bachelors/4 Yr Degree
Experience: 7, Product Management and Digital.
At least 5 years Product Management or Development in the Digital industry or space.
At least 2 years leading product teams.
Interpersonal and communication skill that allow the candidate to interact with all levels within the organization.