Verizon Lead Specialist - Client Services Management in Irving, Texas
What you’ll be doing...
The Client Services Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through lifecycle support. Ensures and may manage internal & external resources to deliver services and maintain their compliance with customer contractual commitments. Governs reporting and financial management relative to contractual commitments and SLA’s, including Billing account strategy, setup and optimization. Responsible to coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Three or more years of relevant work experience.
Experience with the Microsoft Office product suite.
ITIL v3 technical certification or obtained within six months of start date.
Experience with projects involving LAN/WAN equipment and data circuits.
Experience with telecommunications infrastructure projects involving telecommunications and data communications technology and related infrastructure.
Even better if you have:
Experience working with customers and vendors.
Telecommunications or related experience and knowledge of typical products and services.
Capability to communicate with multiple levels of leadership.
Excellent verbal and written communication skills.
Capability to be proactive and self-motivated.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.