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Verizon Service Lead-Client Services Management in Irving, Texas

What you’ll be doing...

You'll be leading our Verizon Shared Service team leading day to day operations and management oversight.

Specifically, you will be responsible for:

VSS Operational Performance:

  • Manage VSS Performance – SLA’s, Quality Checks, and ensure KPIs are met or exceeded

  • Join weekly and monthly performance calls

  • VSS Manager meetings as required to ensure operational performance is exceeded

  • Review current deliverables for effectiveness and offer up suggestions for new deliverables as needed.

  • Review survey feedback and verbatims – review with managers to strengthen performance

  • Communicate with Service Directors on performance of team, upcoming changes, address escalations and or special project reporting.

HC Management:

  • Manage access requests of VSS Headcount.

You'll also be a valued member of our Verizon Digital Transformation team driving automation initiatives throughout the organization.

What we’re looking for...

The qualified candidate:

  • Well versed in Verizon’s products, services and billing.

  • Have a general understanding of Verizon’s reporting tools.

  • Use of G Suite and Microsoft office products with an emphasis on Excel, including basic functions such as Pivot Tables and Vlookups.

  • General understanding of automation efforts / process and frequently meet with IT teams to discuss how deliverables can be automated via VECRM or the VEC.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 524620-1B

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