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Oracle IT Business Implementation Analyst 5 in Itasca, Illinois

Assists with analyzing complex business problems to be solved with automated systems.

As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Provide leadership and expertise in evaluating and developing complex business problems, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing automated systems. BS or MS degree or equivalent experience relevant to functional area. Eight or more years of related experience recommended.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Detailed Description

Looking for an experienced senior business systems analyst with Contact Center (NGCC) or Oracle Service Cloud/ Case Management experience. This person will work with stakeholders from multiple lines of business (Global Customer Support, IT App Support and Helpdesk, Renewals Sales, Inside Sales and others) to understand and refine business software requirements. The role will work for the Business Engagement Director and closely with the Business Directors, VPs and PMs and the larger project team.

This person will work side by side with the Business and will work closely with the Business Directors and PMs and the larger project team. In addition, the Business Systems Analyst will:

  • Write Test Scripts Leveraging a Traceability Matrix for tracking Business Requirements end to end from BRD to UAT.

  • Drive the work stream clarifying and evaluating software requirements amongst the business, IT and the vendor.

  • Leverage business and systems expertise to find opportunities to standardize and simplify the solution.

  • Identify and manage issues, risks, and recommend actions as they pertain to meeting business needs and the software solution.

  • Leverage his/her business experience and expertise to partner with the LOBs to follow standard SDLC, drive the delivery of the BRDs, FSDs, UATs, Readiness and Implementation

  • Define and document all use cases, E2E process flows, and business requirements in a timely manner

  • Identify any key business decisions that will require Executive Management review and approval

  • Coordinate and Sign Off on all Business related action, issues and risks

  • Coordinate and Sign off on all BRDs and Functional Specs

  • Drive UAT signs off and Release Sign Offs

  • Partner closely with the Service Transition & Support team during the On-boarding and Deployment of the LOB

  • Write test scripts, conduct call center testing and manage LOB test cycle. Seek and Implement Best Practice throughout the SDLC.

This role will work closely with the Business Engagement Director in the Contact Center and Service Cloud to coordinate the many and different LOBs that need to be on-boarded, engaged, and deployed.

Job Requirements:

  • Experience with Software project evaluating requirements and delivering solutions for complex business problems. 10 years of experience.

  • Experience working on Oracle Service Cloud technology, a plus. 5 years of experience.

  • Experience writing test cases, working with a Traceability matrix a plus. 5 years of experience.

  • Experiencewriting and maintaining user documentation; training users. 5 years of experience.

  • Strong Communication Skills.

  • Proven ability to work with Remote and Global Teams.

  • BS or MS degree or equivalent experience relevant to functional area is a plus.

Job: *Information Technology

Organization: *Oracle

Title: IT Business Implementation Analyst 5

Location: United States

Requisition ID: 19001BZS

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