Wells Fargo COLLECTOR 1/LOAN RECOVERY SPECIALIST in Jacksonville, Florida

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Join the #1 Mortgage originator and servicer (/Source: Inside Mortgage Finance/)

Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.

Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.

GREAT CAREER ADVANCEMENT OPPORTUNIITIES!!!

Progressive Career Path: Collector 1, Collector 2, Collector 3, Team Lead, Supervisor, and Manager! Collectors have also moved on to risk, quality assurance, implementation and loan administration

Salary - Highly Competitive Salary!

401k – 6% company match!

PTO - New team members will receive 18 days paid time off PLUS 12 paid Holidays!

Tuition Reimbursement Opportunity!

Medical, Dental, Vision!

Free Parking, Cell Phone Discounts!

* Must be able to attend new hire orientation Thursday, June 7th and Friday, June 8th. Training class begins Monday, June 11th and consist of hours Monday-Friday 8am-5pm for the first 4-6 weeks

UPON COMPLETION OF TRAINING: Regular hours, 40 hour work week. Must be able to work the following schedule:

Tuesday-Saturday 8:00am-5:00pm EST (Days off: Sunday & Monday)

COLLECTOR RESPONSIBILITIES:

  • Negotiating payment arrangements on past due accounts is the core of the collector's job.

  • This is a production based position; therefore, the ability to manage the available time to perform the job functions is necessary.

  • Leverage auto-dial system to initiate customer contact and determine reason for delinquency;

  • Evaluates customers' financial situations and negotiates terms for repayment to bring account current.

  • The ability to stay focused and on task is essential to success.

  • Responsibilities may include skip tracing and/or collateral analysis.

  • After training, the collector should be able to understand State and Federal regulations governing collection practices.

  • The collector should be knowledgeable of how to interpret and document information from various sources within the company's computer systems, and possess the ability to perceive unfavorable conditions and identify alternatives to the customer

Required Qualifications:

  • 6+ months of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment; or an AA/AS degree or higher; or 2+ years of military service

Desired Qualifications:

  • Basic Microsoft Office skills

  • Good verbal, written, and interpersonal communication skills

  • Good analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • Outstanding problem solving and decision making skills

  • Solid negotiation skills

  • Ability to meet or exceed business goals and objectives, while fostering a team atmosphere

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Bilingual speaking, reading, and writing proficiency in Spanish/English

  • Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Job Expectations:

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5401440&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.