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Home Depot HEAD CASHIER in Jacksonville, Florida

POSITION PURPOSE

Assists the Front End Supervisor in overseeing operations on the Front End including the Lot. Ensures Cashiers and Lot Associates provide customers with fast, friendly, accurate and safe service. Positions Cashiers and supports them by expediting price checks, approving Point of Sale Transactions and markdowns for mainline registers, Self Checkout, Returns, Pro Desk, Special Services, and Tool Rental. Provides first level of escalation for customer

issues. Assists in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. Ensures that policies and procedures are followed to minimize shrink. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to

endanger themselves, co-workers, vendors, or customers.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

Oversees Operations of the Front End

Monitor customer throughput as priority -- ensuring that sufficient POS stations are available at all times. Maintain lines no longer than one at the register plus two more waiting

Oversee operations of Front End including Self Checkout, Lot and all remote register locations

Ensure Lot Associates are maintaining the Parking Lot and other areas outside the store

Ensure shopping carts are clean and available for customer use

Approve markdowns according to SOP

Approve all POS transactions requiring intervention following Front End SOP

Handle customer complaints using the HEAT (Hear, Empathize, Apologize, and Take responsibility) method, involving management as necessary

Maintain shoppability and safety standards on the Front End, including but not limited to register checkstands, endcaps, Lot, Front Apron, Special Services Desk, and Pro Desk

Fulfill the duties of a Cashier when required by business needs

NATURE AND SCOPE

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

The warehouse environment can be dusty and noisy

Doors are frequently open, causing drafts and interior temperature changes

Floors around work area may become slippery during wet weather conditions

May have to handle merchandise and work with tools with sharp edges

Passing forklifts emit gas fumes

Tools, supplies and related merchandise may contain hazardous materials

May have to occasionally work outdoors where temperatures and climate can fluctuate

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

Physical Job Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

Requires the ability to move around the store and maneuver merchandise when necessary

Responding to public address system announcements

Requires listening for customer service calls, personal pages and general information announcements

Walking and Standing

Requires moving around the store to assist Customers

Identifying and reading reports, tickets and UPC labels

Requires recognizing, identifying and using merchandise and necessary reportsMINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 0 years

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications:

Preferred Qualifications:

1 plus years Cashier experience

Knowledge, Skills, Abilities and Competencies:Cashier Skills: Demonstrates ability to quickly and accurately process transactions. Processes transactions efficiently (Seconds Per Transaction), minimizes voids/clearance actions, minimizes

quantity key usage, and maximizes scanner usage

Return/Exchange Skills: Demonstrates ability to efficiently and accurately process returns and exchange transaction

Self Checkout: Demonstrates knowledge of all Self Checkout procedures. Coaches customers on the use of Self Checkout and assists customers with transaction

Customer Recovery Skills: Handles dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; shows diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer. Escalates the issue to manager when appropriate

Cash handling Skills: Demonstrates knowledge of cash handling policies and procedures We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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