Home Depot IB CATEGORY EXPERIENCE MANAGER - Interline Brands in Jacksonville, Florida
The Category Experience Manager works closely with Merchandising and Marketing to understand their respective strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately these improvements will result in improved customer satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%- Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
25%- Optimize customer experience merchandising, taxonomy, purchase path (search and navigation), data content, SEO and post transaction results
25%- Align with marketing and merchandising calendars to support a variety of product marketing tactics and supplier commitments by creating relevant on-line tactics and content
15%- Support "evergreen" on-line content ensuring web readability guidelines are met and content is SEO friendly and promotes key products and categories. Work with suppliers, marketing and merchandising to create segment-specific product content
5%- Lead targeted on-line/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope
5%- Examine category merchandising strategies of key competitors and best-in class on-line retailers to understand emerging trends
NATURE AND SCOPE
This position reports to the Sr. Manager Category Experience.
This position has 1-2 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis
Proven results in the following areas: on-line merchandising or marketing, product content optimization, web writing and SEO
Demonstrated success growing on-line category sales improving category conversion.
Ability to grow Average Order Value (AVO) through product recommendations, both dynamic and manually curated.
Strong numeric and advanced analytics aptitude
Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
Proven ability in driving an on-line business performance
The ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results
Knowledge, Skills, Abilities and Competencies:Experience working cross functionally
String Analytical and Communication Skills
Experience with Product recommendation engines, on site search tools (Endeca preferred) and web analytics (Adobe preferred)
Highly organized and detail oriented, with the ability to multi task We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.