Bank of America Jacksonville market-Relationship Banker Hybrid-Cobblestone Financial Center-Jacksonville, FL in Jacksonville, Florida

Job Description:

Relationship Banker I - Hybrids (RBHs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. Hybrid RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed. The associate will transition into a RB role upon successful completion of the 18 month training program and Loan Originator Background check (including fingerprints).

Primary Responsibilities:

Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies

Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure service and specialized needs are met; and help drive overall revenue growth

During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures

Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy

Proactively manage risk in every business, product and service transaction leveraging available tools

Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate

Follow established policies, procedures and guidelines to protect both our customers and Bank of America.

Posting Date : 04/09/2018

Location :

Jacksonville, FL, Cobblestone Crossing Office, 2709 Monument Rd,

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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