Bank of America Loan Servicing Representative - Consumer Vehicle Servicing - Jacksonville, FL in Jacksonville, Florida
Timely manage and resolve customer initiated requests relating to Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsibilities include but not limited to performing routine and complex account ayaylsis and research of payments, correspondence, loan statements and transactions gerneration. Perform in-depth research on inquiries by understanding bank products and transactions. Responsibilities also involve coordination of multiple departments and lines of business to ensure customer or business partner satisfaction. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions as needed. Some heavy lifting and bending may be required.
Enterprise Role Overview:
Responsible for any of the following and specific assignments/ responsibilities: monitoring and clearing system rejects, tracking and identifying trends, timely/accurate posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, preparing and processing general ledger entries, inputting and balancing batch work to the loan system. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients.
2+ years of customer service, research, and/or 2 year in the financial industry
PC knowledge, 10-key and typing proficiency
Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.
Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
Demonstrates ability to exceed quality and productivity standards.
Strong team player.
Adaptation to change, initiative to understand business unit objectives and end-to-end processes.
Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction.
Posting Date : 06/13/2018
Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 600,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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