Aetna Manager Service Operations - Medicaid Claims in Jacksonville, Florida

Req ID: 54410BR

Manager Service Operations

Our Service Operations Manager will be responsible for the Management of staff responsible for timely and accurate Medicaid claim adjudication and claims team.

Position is open to Newark, DE, Phoenix, AZ and Jacksonville FL. No Telework opportunity

Fundamental Components/ Background Experience:

(*) 5+ years experience in managing high volume transaction processing, project delivery, production, problem analysis and inventory management.

(*) Healthcare experience preferred.

(*) Health Care Claim Processing experience preferred.

(*) Customer service experience.

(*) Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes.

(*) Proven strong leadership skills managing large high performance teams.

(*) Experienced working with vendors and providers.

(*) Demonstrated negotiation skills.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Claims/Claim processing - Medical - Medicare/4-6 Years

Functional - Claims/Claim processing - Medical or Hospital- HMO/4-6 Years

Functional - Leadership/Lead a complex or multifunctional organization/1-3 Years

Functional - Management/Management - Claims/1-3 Years

Functional - General Management/Multi-functional management: > 25 employees/1-3 Years


Technical - Aetna Applications/QNXT/1-3 Years/End User

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User

Telework Specifications:

Would consider hiring in Newark, DE or Jacksonville, FL. No Telework opportunity


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.