Oracle Senior User Assistance Developer, Cloud Native in Jacksonville, Florida

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.

Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5 years of user assistance development or relevant experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

The Oracle Cloud Native Labs Team is a developer first team focused onbuilding Open Source "solutions" that help startups and greenfieldteams within Enterprises become cloud-native. We provide technical assistancein the form of tutorials, videos, consulting and hands-on help in adopting andmaking the best out of Kubernetes, containers, microservices, serverless andCI/CD, with the aim of creating content for our site and having referenceablecustomers.

Your role on the team will consist of writing technically focusedcontent that enables users to get the most out of the newest technology whilstleveraging Oracle Cloud Infrastructure tooling. To do this, you ll need anunderstanding of the tasks the user is trying to accomplish, and then proposingthe best method of showing the user the best practices and procedures forperforming their tasks.

You will:

Work with bleeding edge technologies includingFn, Docker, Kubernetes, Prometheus, Grafana, Go, Java, and many other modern stacksand technologies

Code. This is not just a content role. You willbe writing code sample apps, tutorials, and helping customers, and communitymembers tackle problems

If this excites you, come help us engage and excite the community.

Detailed Description and Job Requirements

Create a variety of content for your assigned solution, which mayinclude tutorials, videos and sample code following Cloud Native Labsdevelopment processes, templates, and standards using various tools andsystems. Participate in the validation testing of these solutions to ensure thedelivery of a repeatable, predictable and quality end product. Participate in internaltasks related to Cloud Native Labs and other technical matters.

Job: *Product Development

Organization: *Oracle

Title: Senior User Assistance Developer, Cloud Native

Location: CA,California-Oakland

Requisition ID: 18001ADL

Other Locations: United States