McKesson Strategic Account Customer Analyst in Jacksonville, Florida
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Act as primary point of contact and manage day-to-day contract activities for several multi-million dollar large accounts for McKesson Medical-Surgical. Partner closely with account managers, customers, Group Purchasing Organizations, Contract Administration and project management team to support assigned accounts. Proactively monitor, validate and communicate changes on a daily basis to the account manager and customers. Obtain supporting contract documentation from suppliers through constant correspondence and assist suppliers in resolving eligibility issues. Monitor regular analysis of process workflow and account activity.
Provide a single point of contact for Sales Team for GPO and contract issues and communication for STRAT account
Review daily price change report
Complete all Strategic Account Team core tasks as scheduled for assigned accounts (tracked in CARL).
Drive process to ensure that 100% of all Strategic Account ship to locations are added to the primary GPO roster with correct parent/system within 90 days of creation (detailed documentation of delays)
Collaborate with GPO and supplier partners to drive consistent eligibility across bill to and ship to accounts.
2 years customer service experience
2-3 years experience in customer and/or contract support
Energetic self starter with a passion for customer service
Excellent verbal and written communication skills required
Working knowledge of Microsoft Office required; proficiency in Excel and Access
The ability to interact professionally with vendors, customers and co-workers
Prioritization skills in balancing the needs of internal/external customers
Strong relationship building skills
The ability to focus on the customer's needs & effectively multi-task
An attention to detail, organizational and problem resolution skills
Various other tasks and/or projects, as assigned by the leadership team
Group Purchasing Organization and/or contract knowledge preferred
Additional Knowledge & Skills
Working knowledge of company products, company functions, marketing and/or service policies and procedures, PC, and excellent communication and telephone skills
4-year degree or equivalent experience in customer support
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Customer Care
Organization: McKesson Medical Surgical
Title: Strategic Account Customer Analyst
Requisition ID: 18002370