Bank of America Teradata Production Services Consultant - Jacksonville, FL or Charlotte, NC in Jacksonville, Florida
Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.
Production Services is responsible for running the day to day operations of the Teradata ETL technology platform. The Production Services Lead main objective is to provide technical support and monitor Mainframe/Teradata applications, handle and identify possible production failure scenarios (Incident Management), respond to end users of ETL platform on data issues, report and monitor daily SLA that identify vulnerabilities and opportunities for improvement. Additional Tasks Include: -Resolves complex issues with application stakeholders and exercises judgment within defined procedures/practices to determine appropriate action and communicates effectively with development and internal business operations teams. -Work closely with Technology Infrastructure and Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades and also participate in Disaster Recovery and Resiliency testing exercises. -Collaborate with offshore team members for efficient production support shift handoffs. -May provide coaching and mentoring for other employees but does not directly manage others. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Employees in this job code manage a function but do not manage people.
3-6 years of experience in production support
Strong Teradata Architecture and SQL Knowledge
Autosys scheduling knowledge
Strong UNIX Knowledge
Change Management experience
Ability to effectively manage in a cross-matrix environment with Global resources
Excellent verbal and written skills
Experience in fast paced and constantly evolving environment.
Strong interpersonal skills and communication techniques – written and verbal.
Excellent problem solving skills
Tools: MS Office, Visio, MS Project
Application flow concept knowledge
Knowledge of data warehousing concepts and technologies in Big Data
Resiliency planning experience
Bank of America Experience
Posting Date : 04/11/2018
Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 200,
Charlotte, NC, GATEWAY VILLAGE, 900 W TRADE ST,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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