Bank of America Teradata Production Support Analyst - Jacksonville, FL in Jacksonville, Florida
Develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Competent to work under supervision on simpler applications coding from documented logic. Limited systems analysis responsibility. Limited knowledge of business or function for which application is designed. Responsible for specific assigned programs. Typically an entry level position.
Production Services is responsible for running the day to day operations of the Teradata ETL technology platform. The Production Services Lead main objective is to provide technical support and monitor Mainframe/Teradata applications, handle and identify possible production failure scenarios (Incident Management), respond to end users of ETL platform on data issues, report and monitor daily SLA that identify vulnerabilities and opportunities for improvement. Additional Tasks Include: -Resolves complex issues with application stakeholders and exercises judgment within defined procedures/practices to determine appropriate action and communicates effectively with development and internal business operations teams. -Work closely with Technology Infrastructure and Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades and also participate in Disaster Recovery and Resiliency testing exercises. -Collaborate with offshore team members for efficient production support shift handoffs. -May provide coaching and mentoring for other employees but does not directly manage others. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
1-3 years of experience in production support
Basic SQL Knowledge (Teradata)
Basic Autosys scheduling knowledge
Basic UNIX Knowledge
Ability to effectively manage in a cross-matrix environment with Global resources
Excellent verbal and written skills
Experience in fast paced and constantly evolving environment.
Strong interpersonal skills and communication techniques – written and verbal.
Excellent problem solving skills
Tools: MS Office, Visio, MS Project
Posting Date : 04/11/2018
Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 200,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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