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CRST International Customer Service Specialist in Jessup, Maryland

Essential Duties and Responsibilities: * *The Customer Service Specialist is responsible for serving as a point of contact via our 800 number and STI electronic mailbox for the Agents, Logistic Centers and Customer.

  • Trace shipments for the booking agents and customers.
  • Investigate and resolve service issues as they occur by working with planners, drivers, and Logistic Centers.
  • Register free-astrays when needed.
  • Register shipments for non on-line agents.
  • Provide system updates/maintenance when needed.
  • Respond to general inquiries, i.e., missing pieces and claims.
  • Provide dates for truckload shipments as well as specialty fleets.
  • Add and approve valuation with defined limits.
  • Document all actions on V601 system

*Qualification Requirements: *

  • Previous customer service experience required
  • High School Diploma or GED required and a degree in a related field preferred
  • Basic computer skills required
  • Must be able to multi-task in a fast paced environment

CRST is an EOE. Candidate subject to successful completion of pre-employment drug and background screening.

Location: Jessup, MD

Employment duration: Full time

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