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Network Support Engineer with English and Polish (368938BR)

Aerospace and Aviation





IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesIBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.Network Support Engineer - Tier 1 is a Customer Service Engineer role that is a member of a technical team who's responsible for owning and resolving support requests raised by customers. The team includes mostly engineers with dual language proficiency. The ideal candidate will be fluent in English and Polish.Main Responsibilities:+ Troubleshoot and resolve customer queries and issues related to Cisco networking products.+ Providing technical support in English and Polish, with proficiency in any other major European language considered a plus+ Support is delivered via the phone, email, chat or web service requests.+ Collaborate with other team members on a daily basis in order to achieve a satisfactory resolution to customer issues+ Provide problem determination / problem source identification for known and published problems+ Work within a fast paced environment while achieving high levels of accuracy with the information provided by the customer+ Follow Support Center processes for effective management of all assigned support incidents+ This position will require ongoing skills development activities and successful completion of all required training curriculumDemonstrating soft skills and technical skills that contributes to client satisfaction#GTSBGHR21Required Technical and Professional Expertise+ At least 6 months of experience in related customer support role+ Experience in a technical support role is an advantage+ Basic understanding of IT networking, i.e wireless, routing, switching, firewalls+ Experience with Microsoft Operating systems at advanced user level+ Experience with Microsoft Office (Word, Outlook) at advanced user level+ Bachelor's Degree (or equivalent) in Engineering or similar technical field+ Ability to communicate in English and Polish, spoken and written at B2-C2 levelSoft Competencies+ Excellent communication skills+ Excellent organizational skills+ Good analytical and problem solving skills+ Ability to work within a team+ Ability to produce good documentation+ Focused & Results orientatedPreferred Technical and Professional Expertise+ CCNA or equivalent Cisco certification is a plus+ 1 or more years of Technical Support experience is a plusThis is an excellent opportunity to develop yourself in a fast growing team in the IBM's Client Innovation Center and contribute to the future success of TSS, IBM, and our clients.Work permit in BulgariaAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.