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Job Details

American Water Works Co Inc

Lead HVAC Installer IL and IN (100018)

Aerospace and Aviation

Lead Engineer



Naperville, Illinois, United States

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

Primary Role

The Lead Installer is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to assigned job site on time and perform work to the company’s quality expectations. All installers will promote warranty products to customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified. This individual will always be responsible to work and drive safely.

Key Accountabilities

The Lead Installer will meet all technical and tool requirements of an Install Helper. The installer is expected to be concise and precise when documenting work performed on work orders to ensure accurate information is recorded.

Functional Expertise:

  • Continuously provide the customer with the highest levels of customer service
  • Understands and comply with all safety policies including calibrating gas sensit tool every month.
  • Able to install most furnaces, condensers, humidifiers and accessories with no assistance.
  • Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.
  • Thoroughly understands and complies with the inventory policies and procedures. Accountable for use of inventory involving his/her work.
  • Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, install copper refrigerant line to air conditioning units, including soldering and brazing.
  • Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.

Business Acumen:

  • Install HVAC related equipment according to the manufacturer’s instructions.
  • Use good time management to make effective use of travel.
  • Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials.
  • Must be able to cycle count inventory upon procurement’s request.
  • Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.
  • Demonstrates a high level of technical competence.
  • Ability to utilize a variety of analytical techniques to solve problems
Key Accountabilities - Continued


  • Complies to all corporate and department policies and procedures
  • Develops strong credibility with co-workers and department leadership
  • Demonstrate the ability to accurately diagnose problems or conditions
  • Uses good people skills and judgement with customers to provide them with the highest level of customer service.
  • Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.

Driving Results:

  • Maintain expected productivity, quality and safety metrics as outlined by the Field Operations Department
  • Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

Required: EPA Certification Type 1 and 2 or Universal



  • 1 – 3 years minimum experience.
  • High School, GED, Vocational training in HVAC, HVAC certification. Must continue education of HVAC through classes the company requests attendance.
Work Environment

Job may include, but not limited to:

  • Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.
  • Safety awareness, overhead hazards, equipment operations, wearing PPE as required.
  • Must be able to reach, bend extend and lift 50-60 lbs.
  • Must not be afraid of heights.
Competencies Champions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.