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Merck & Co, Inc

Organon - Systems Applications and Products S/4 - SAP Center of Excellence Lead ( MERCUSR105208ENUS)

Aerospace and Aviation

Lead Engineer



New Jersey, United States

Job Description

Organon's Systems Applications and Products (SAP) Center of Excellence (COE) organization has the charge to design, build, implement and sustain enterprise Enabling Function (including Enterprise Resource Planning (ERP)) and Supply Chain solutions based on the SAP S4/HANA technology platform.

This role will work integrally with the COE organization and external service providers as well as the Business Technology (BT) Technical organization to design, build, implement and sustain systems and solutions to support the global Organon business contained within the COE.

The Associate Director of SAP COE will be part of the SAP COE but for the duration of the SAP ERP deployment, and will be a member of the global project implementation team.

This role will provide core SAP expertise for the development and maintenance of systems to support:

  • Run S4/HANA Daily Operations

  • Basis Administration

  • System Landscape and Infrastructure Design

  • System Upgrade and Maintenance support

  • Solution Manager and System Change Management

Role Description

  • Work with BT peers and business counterparts to determine requirements for

  • Global system deployment and related business system support

  • Business continuity, System availability and performance improvements.

  • Design, implement, test and support all SAP systems required to realize the end-to-end SAP solution required to meet the business needs.

  • Develop, implement, document, and test backup, system recovery, and disaster recovery solutions and procedures for SAP systems.

  • Create and maintain production standard operation procedures (SOPs)

  • Provide technical leadership in resolution SAP related issues focusing on root cause analysis and implement corrective action plans

  • Overseeing SAP development initiatives and team members

  • Producing gap analysis to identify alternate solutions specific to SAP development and providing technical recommend.

This role conducts all activities and makes decisions that are in accordance with Company policies & SOPs, Organon Values, Food and Drug Administration (FDA) & global regulatory guidelines (including current Good Manufacturing Practices (cGMP)/ current Good Laboratory Practices (cGLP)/ current Good Clinical Practices (cGCP), environmental guidelines, as appropriate, etc.


Key Responsibilities

  • Support the global deployment of SAP within the corporation and start to transition into the SAP COE Support Lead

  • Define and implement required policies and procedures and standards to set up and maintain a global SAP landscape

  • Support the implementation of SAP job-roles and GRC policies

  • Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates

  • Develop and manage project plans. Lead projects as required, as well as contribute as a team member to project teams

  • Provide input to long-term IT strategy necessary to achieve organizational objectives

  • Perform thorough analysis to identify all potential impacts for change requests

  • Train and transfer knowledge to other team members, users and stakeholders as required

  • Knowledge transfer to Production Support at conclusion on enhancement delivery

Client Management

  • Ensure customer expectations have been met through delivery and ongoing execution of services

  • Gather and analyze business requests to determine how best to create successful resolution for new requests and issues

  • Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery

  • Prepare business case for BT investments

  • Follow governance processes that facilitate business prioritization and align with BT

  • Facilitate technology initiatives which directly impact clients portfolio

  • Align BT services with current and future needs of the business and its customers while improving quality of services delivered

Ongoing Systems & Service Delivery and Process Improvement

  • Deploy global IT processes, develop and maintain organizational quality indicators, and monitor client satisfaction

  • Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools

  • Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs

  • Provide support for global and regional systems and services

  • Work to ensure audit, SOX and other compliance requirements

  • Steward the development and implementation of process capabilities (process, tools and roles) & metrics

  • Identify and initiate process improvements (continuous improvement)

  • Monitor process compliance and performance metrics

  • Execute key operational process activities

Manage resources:

  • 20-30 Contract FTEs

  • 15-20 employees and team members of the SAP COE.



  • Bachelor Degree or equivalent experience in Technical, System Administration, IT Infrastructure Managements or Business field

  • MS or MBA preferred


  • 8-10 years of Enterprise SAP, S4/HANA, or Basis Administration and SAP Development experience with multiple full life cycle implementations

  • Experience with ABAP and Portal development solutions is preferred.

  • SAP Service Delivery Management and COE Leader Experience

  • Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations

  • Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment

  • Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment

  • Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing

  • Demonstrated ability to interact comfortably with all levels of management and staff

  • Demonstrated ability to lead teams

  • Strategic Application of Information Systems and business analysis

  • Experience in life sciences / pharmaceuticals industry preferred

Technical/Functional Competencies:

  • Extensive experience driving resources and managing teams with system administration and development of SAP systems in several or all of the following areas:

Basis Administration:

  • Operating system (UNIX or Windows)

  • Databases (Oracle, SQL Server, MaxDB etc)

  • Netweaver business suite components ECC 6.0, SCM7.0, BI 7.0, CRM, SRM, BPC, MDG, Enterprise Portals, S4/HANA and Non SAP systems.

  • Solution Manager and Change Management

  • Landscape Design, Sizing, Installation and Integration

  • System Upgrades, Support Packs, Enhancement Packs and Disaster Recovery

Development :

  • ABAP Development

  • IDoc/EDI

  • Developing RICEFW objects

  • Portal and front end development

  • SAP Cloud Integration

  • Experience leading change by implementing enterprise-wide business planning and processing applications

  • Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements

  • Systems Architecture

  • Project management and systems integration

  • Management and Operations

  • Strategic Application of Information Systems

  • Emerging Technology Monitoring


  • Excellent written, oral and presentation skills, Fluency in English (written and spoken) is a must

  • Customer focus

  • Strategic thinking and analytical skills

  • Timely decision making and problem solving skills

Who we are …

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.

Our Vision is clear: A better and healthier every day for every woman.

At launch, we will be more than 10,000 Founders strong, ready to rise together as we make a difference in a new way. As Founders, employees will create their future and will help shape the direction of Organon and its impact on the world. Our culture reflects our passion for those we champion.

At Organon, we all belong. We embrace diversity and give it a voice. Our commitment to supporting women is reflected in the make-up of our leadership team, which is majority female and our diversity of experience is core to who we are and what we are designed to do.



In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Flex Time, Remote Work, Work Week


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R105208