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Deloitte

Supply Chain and Network Operations - Order Management Consultant (54832)

Aerospace and Aviation

Operations

Yearly

No

Phoenix, Arizona, United States

Supply Chain and Network Operations - Order Management Consultant

Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authentic self at work? Then consider a career within our Supply Chain practice. Creative design, state-of-the-art technology, and your imagination merge here to create lasting impact for our clients. Not to mention make for a pretty fun and meaningful career!

The team
We work with clients to solve their most complex and strategic operational challenges. Our team spans the supply chain from procurement to manufacturing and all through connecting the supply to the customer. In today's world we can't do that without working together across the supply chain and using data and analytics to get our clients insights in real time, all the time. Many of our clients are trying to keep up with companies based solely on an interconnected supply chain; we modernize their supply chains using artificial intelligence, machine learning and connected products resulting in a competitive asset for the entire organization.

Our Synchronized Planning & Fulfillment practice develops integrated business and supply chain planning solutions that synchronize customer demand, supply chain assets, and working capital to drive and deliver improvements in customer service levels, supply chain efficiency and financial results. We work with companies to develop strategy, identify opportunities, and create innovative alternatives that provide supply chain improvement for shareholders and customers. Read more about our Synchronized Planning & Fulfillment services

Take a look at what we're doing in the Planning & Fulfillment space!

Work you'll do
As a Consultant you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and Order Management strategy and work with them to implement next generation solutions. Deloitte brings world-class supply network capabilities, operational know-how, advanced analytics, and industry-specific hybrid solutions experience to our clients; specializing in: Digital Supply Networks, Internet of Things, Sourcing and Procurement, Manufacturing, Product Development, Dynamic Fulfillment, Synchronized Planning and Connected Customer.

Illustrative activities include:

  • Work directly with clients to understand their Order Management, Store, Call Center and related processes, capabilities, and systems
  • Facilitate gathering and documenting project and user requirements based on client meetings for system solution development
  • Lead and contribute to the creation and maintenance of process flows and training documents
  • Lead functional discussions with the client including the integration of OMS to other systems like e-Commerce, ERP, WMS and other 3 rd party vendor tools

Qualifications

Required
  • 3+ years of professional experience working in Order Management, Order to Cash, Point of Sale, Store Fulfillment, Clienteling, e-Commerce
  • Experience with 1-3 full Omni-channel implementations in any of the following areas: Order Management, Clienteling, Point of Sale, and Store Solutions (Inventory & Fulfillment)
  • 2+ years of experience conducting the following activities: business requirements gathering, fit-gap analysis, functional design process, system testing and solution delivery, UAT customer support, process document creations and review, working with onsite and offshore delivery model
  • Experience using analytics and metrics to assess order processing and customer experience to identify and quantify improved opportunities
  • A Bachelor's Degree
  • Ability to travel up to 50% (While up to 50% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Limited immigration sponsorship may be available

Preferred
  • Outstanding critical thinking, analytics, and problem-solving skills with the ability to exercise mature judgment
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS Power Point)
  • Experience working with cross-functional / extended teams
  • Experience working as a Consultant in a consulting firm delivering supply chain services in a client environment
  • Experience with OMS solutions and/or implementation experience in one of the following: Manhattan's Active Omni, IBM Sterling OMS, Blue Yonder OMS, SAP OTC, Fluent Commerce or Salesforce
  • Knowledge of ERP and CRM systems
  • Experience using integration tools and data exchange formats like JSON, XML, etc.

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