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Job Details


Process and Improvement SME ( R-00067468 )

Aerospace and Aviation

Process Engineer



Maryland, United States


Job Description:

Process and Improvement SME

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business

Your greatest work is ahead!

We are in search of a Process and Improvement SME to join our GSM-O II contract, based at Fort Meade, MD. As a core team member, you will perform as a multi-function systems analyst and will be responsible for the quality of services delivered on the program. You will also ensure all performance standards, measures, and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos’ Engineering Edge NextGen (EENG) standard methodologies, industry standards and best practices, and the GSMO II Quality Management Plan.

While this role is primarily remote, one must live within driving distance of Ft. Meade, MD to be considered.

If this sounds like the kind of environment where you can thrive, keep reading!

The Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. To explore and learn more, click here!

The GSM-O II Program includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!

Responsibilities Include:

  • Maintaining adherence to the program Quality Management System.
  • Ensuring compliance with the PWS, the QASP, EENG, ISO (namely 9001:2015), CMMI-SVC, and the GSMO QMP.
  • Ensuring product development and services processes meet customer expectations.
  • Partnering with internal and external customers in facilitating/leading lean six sigma structured improvement activities (SIAs). Collaborating with DISA and GSMO leadership to lead efforts that continually drive the enhancement of the workflows to which GSMO is a stakeholder.
  • Working with Continuous Improvement to devise improvements to procedures and develop models of possible future configurations.
  • Developing workflows, operating procedures and work instructions for enterprise-wide daily execution, automation and reporting that allows for proactive assessment of performance while maintaining acceptable quality levels.
  • Proactively facilitating sessions / dialoguing with key stakeholders and conducting trend analysis on performance issues and evaluating predictive behaviors / outcomes.
  • Interfacing with service delivery teams to refine performance measurements and leading working groups to establish mission-oriented measurements (e.g. KPIs).
  • Conducting internal audits and reviews to ensure compliance.
  • Documenting and working to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action. Routinely report progress on resolution to management.
  • Facilitating contributions to the Risk and Opportunity Register and Lessons Learned Register.

Required Experience, Skills, and Education:

  • Bachelor’s degree in a related discipline with 8 years of related experience; or 6 years of professional experience with a related Master’s degree.
  • DoD SECRET Clearance
  • Lean Six Sigma Green Belt or Black Belt certification
  • Experience conducting Structured Improvement Activities (SIAs), managing performance metrics, and conducting quality audits
  • Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.

Preferred Experience, Skills, and Education:

  • Familiarity with Government and DoD IT and security policies and requirements
  • Current industry certifications in quality management and or service management such as ISO 9001-20000 and ITIL.


Pay Range: