Analyst - Credit and Collections

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business. The brightest minds, the latest technologies and ground-breaking processes are combining to improve this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

• Manage collection activity for a portfolio of Verizon Public Sector, State, Local, Education accounts.
• Maintain a high quality of customer accounts while maximizing working capital and minimizing bad debt and reducing churn.
• Direct contact with customers on past due amounts.
• Obtain commitments for payment and work with the customer on billing disputes with assistance from the Sales/Account and Billing Teams as necessary, to ensure prompt resolution.
• Contract customers and collecting past due balances as well as reconciling payments and completing account research.
• Interact with account teams and various internal departments and will also be responsive to inquiries from Sales, Service and Customers in order to resolve receivable issues.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.
• Experience in Microsoft Excel, Word, and Outlook.

Even better if you have one or more of the following:

• A Bachelor’s degree or higher in Accounting, Finance, Business, Economics, or related field.
• Experience working in a collection support call center.
• Experience creating complex queries and reporting tools.
• Experience working with financial, accounting, and collection support systems.
• Experience of electronic customer self-serve support applications.
• Working knowledge of Microsoft Office Suite and Google Suite.
• Strong negotiation and influencing skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).