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Job Details

Verizon Communications Inc

Quality Assurance and Operational Support Lead

Agriculture and Forestry

Water Quality Specialist


Irving, Texas, United States

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Transactional Communications are a critical part of the customer experience at Verizon. They provide confirmations, deliver information about products and services, and generally serve as a guide for the customer throughout their lifetime at Verizon. As a Quality Assurance and Operational Support Lead for the Verizon Consumer Group’s Communications Team, you will be responsible for ensuring the flawless execution of our outbound transactional communications.
You’ll partner with our AEM development team and Campaign Managers to systematically review and validate the copy, design, & dynamic data of new and existing communications. Additionally, when campaigns require Push, Smartlinks, or other support, you will lead the execution of those activities. You will become a subject matter expert in the supporting platforms. Our goal is flawless execution of all new and modified transactional communications.You will be using and trialing both home-grown and commercial QA software and technologies, and make recommendations on the best testing methodologies and feature improvements in response to technological trends.

  • Developing and implementing new quality assurance technologies, standards, and measures.
  • Developing and executing QA test cases specific to the communication needs.
  • Performing cross device/platform rendering tests on email, text, push and in-app campaigns, including CSS/HTML validation, usability and compatibility testing.
  • Collaborating with campaign manager, developers, and (if needed) IT, on bugs and issues, provide recommendations for solutions and retest.
  • Identifying roadblocks and potential solutions on projects before timelines and launch dates are impacted.
  • Collaborating with campaign managers, developers, and traffic managers to understand general requirements and design to identify campaign details and specifications.
  • Providing Smartlinks, Vanity URLs, and other operational support where needed.
  • Developing and executing Push notifications when Push is part of the channel mix, and shepherd the development of new Push platform enhancements when needed.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of experience.
  • Four or more years of relevant work experience.
  • Experience in working across multiple teams to support varied business objectives.
  • Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

  • Experience in email testing software such as Email on Acid, Litmus, etc.
  • Knowledge of commercial email deployment platforms.
  • Experience in marketing cloud (e.g. Adobe Campaign, Responsys, and/or Salesforce, and experience building marketing workflows with multiple data sources).
  • Experience in technical scripting languages, such as HTML, CSS, JavaScript, RPL, Python, etc.
  • Strong communication skills.
  • Strong analytical, Interpersonal, attention to detail, research and organization skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.